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Re: Buggy 4.0 && unhappy user

daemon@ATHENA.MIT.EDU (Erik Troan)
Fri Oct 25 10:43:36 1996

Date: Fri, 25 Oct 1996 10:41:52 -0400 (EDT)
From: Erik Troan <ewt@redhat.com>
To: redhat-list@redhat.com
In-Reply-To: <Pine.LNX.3.91.961024160930.576B-100000@teleport.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com

On Thu, 24 Oct 1996, PSCI wrote:

> No. You are not alone. Many people were under the impression that RH4.0
> was a 'finished' product. I was too. This is the world of "Linux" though,
> and very little should be taken for granted with such a new and rapidly
> evolving creature. Dont get me wrong, the people at RedHat are fine
> people, esp. the tech. expertise. Unfortunately the product was pushed out
> the door too fast this time. It is unfair to make a community of trusting
> users unknowingly become beta-testers. I hope (and trust now) it will be
> different for future releases. Rule no. 1: Always keep backups; Rule no. 
> 2: Always keep backups. Rule no. 3: Patience.

I'm sorry this release has had so many problems. We did have a 6 week beta
program to try and iron out the bugs but that proved insufficient. I'm not
sure how we can get better testing in the future, but we'll see what we
can do (suggestions are welcome). Almost all of the problems in Colgate
simply went unreported in Rembrandt. There were some whose severity we
underestimated (including the SCSI problems I thought affected a small
proportion of users [judging from the Rembrandt complaints we received])
and we'll do everything we can to make sure that doesn't happen again. 

Erik

-------------------------------------------------------------------------------
   Always hoped that I'd be an apostle. Knew that I would make it if I tried.
     Then when we retire we can write the gospels so they'll all talk about
       us when we've die. - "The Last Supper" from Jesus Christ Superstar
|   Erik Troan   =   http://sunsite.unc.edu/ewt/   =   ewt@sunsite.unc.edu    |


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