[6279] in RedHat Linux List
re: Support; MHO
daemon@ATHENA.MIT.EDU (tfreeman)
Tue Nov 26 15:49:23 1996
Date: Tue, 26 Nov 1996 15:20:55 -0500 (EST)
From: tfreeman <tfreeman@vnet.net>
To: redhat-list@redhat.com
In-Reply-To: <Pine.LNX.3.93.961126111432.18184A-100000@redhat.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Tue, 26 Nov 1996, Erik Troan wrote:
> On Tue, 26 Nov 1996, tfreeman wrote:
>
> > Personal opinion: Red Hat's support has been for many customers less than
> > stellar. Last I heard, they were looking for two more bodies capable of
> > working in a support position. Once such people are found, there is still
> > the training time involved to bring them up to speed. The situation is
> > going to change slowly, at best. Flames and counter-flames aren't going to
> > help the situation at Red Hat.
>
> Everyone welcome Mike and Jeremey (I hope I spelled that right) to the
> Red Hat support team ;-) They started yesterday and we hope to get them
> up to speed as quickly as possible.
Being Childish and enthusiastically immature -YEAH!!! Welcome aboard boys!
>
> We're still trying to fill more support shoes, so if you're interested in
> a position send mail to marc@redhat.com.
>
> > Now, Red Hat's difficulties are _not_ the concern of it's customers.
>
> Well, they are a concern as they result in poor support but they we
> certainly don't expect our curstomers to fix them.
Bet we are attempting to say about the same thing - the customer shouldn't
be fixing the problem?
>
> > The situation if fundamentally in conflict. The two cures I am aware of
> > (assuming continuing to offer support) is for Red Hat to survive and grow
> > large enough to command enough market to hire spare support engineers, or
> > for Red Hat to fail miserably and leave the business. Other possiblities
> > may suggest themselves to individuals with more business sense than I
> > possess.
>
> We're having more trouble finding able people for support jobs then finding
> the money to pay them right now. I assure you we're all doing everything we
> can to improve out support position. We've had three new support engineers
> start in the last three weeks and we're looking for more. Everyone at Red
> Hat wants the quality of our support to match the quality of our distribution.
Well - I did overlook that possibility rather badly. 8-(.
>
> Erik
>
> -------------------------------------------------------------------------------
> | I told you I'm not very bright -- Sugar in "Some Like It Hot" |
> | |
> | Erik Troan = ewt@redhat.com = ewt@sunsite.unc.edu |
>
>
> --
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