[6165] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Internet Infobahn Administration)
Tue Nov 26 04:41:21 1996
From: "Internet Infobahn Administration" <iiadmin@infobahn.com.au>
To: shendrix@escape.widomaker.com, redhat-list@redhat.com
Date: Tue, 26 Nov 1996 17:34:09 +800
Reply-to: iiadmin@infobahn.com.au
Resent-From: redhat-list@redhat.com
Hi
> > Redhat I am sure you guys are pretty busy but I am sick and friggen
> > tired of sending email after email trying to get some answers from you
> > people.
> I have had trouble with Red Hat, but its a growing company and I'm
> willing to cut them some slack. They are pretty ambitious if you think
> about what all they do.
>
> My biggest problems with them is their ordering department because of
> shipping mistakes and that they seem to not know how to operate their
> order/entry software. What I mean is, everyone but the supervisor was
> unable to find my order on their system.
Rest assured you weren't the only one. Took us a couple of goes to
get our CD :-) and then it arrived 4 weeks late ... but then what do
you expect getting to Australia :-)
> However, once I complained, they were very quick to fix my troubles.
> They even overnight shipped my copy of Applixware to me because I had
> waited to long. Two days later, the original order came through, and
> they just said to have it reverse shipped when I called them.
>
> So, yeah, things haven't been perfect, but I really like what they have
> done so I don't have a problem supporting them. Hopefully they'll iron
> out problems as they grow. I feel like they are getting better from
> what I've seen in the last year.
Agree 100%. The CD is great, the manual just as good and everything
appears as it should. When you make a complaint to REDHAT, sure it
may take a while but they are more than obliging. As above we too
have been offered recompense on the amount we paid for "express"
delivery. Heck .. now that they offered me a refund I am more likely
to say keep it and hang in there.
>
As always ... Linux isn't Win95, NT ... it is a community based thing
and these guys sure aint making a lot of profit on a $50 CD
Thanks guys at RedHat
*******************************
Internet Infobahn Administration
Perth, Western Australia
iiadmin@infobahn.com.au
*******************************
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