[6148] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (Jacques Hugo)
Tue Nov 26 01:24:01 1996
From: Jacques Hugo <jacques@linkage.ctech.ac.za>
To: redhat-list@redhat.com
Date: Tue, 26 Nov 1996 08:19:12 +0200 (SAT)
In-Reply-To: <XFMail.961125091434.jardine@goodnet.com> from "Steve Jardine" at Nov 25, 96 09:01:15 am
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
I am totally in agreement here. Never could it have been said better.
-Jacques
> Dr Tych,
>
> I am curious - do you think 50$ goes very far to answer
> queries from people that have a hard time reading? Ever heard
> of a HOWTO? For crying out loud, how many people here have asked
> questions (sometimes over and over again) about stuff that is
> provided in documentation?
>
> Does anyone know how much it costs for NT? Or 95? How much
> support is included in the price there? What quality are we
> speaking of? Most of the people I have spoke to are no better
> than idiot savants.
>
> Give me a break. What would _you_ be willing to do for the
> small percentage of the purchase price (10% per customer maybe?
> A guess ..) that you receive? Would _you_ work for 5$ an hour
> to do consulting?
>
> You are dang lucky the Linux community is 'friendly' enough
> to answer anything at all. Perhaps RedHat should simply refer
> people to the appropriate HOWTO instead of specifically answering
> questions.
>
> Arrogance? I am dang tired of sniveling weenies that complain
> that they don't have their own personal support member to come and
> install the software on their PC because they don't know how. No
> one _ever_ said that Linux was for the run-of-the-mill consumer.
>
>
> Steve
>
> On 25-Nov-96 "Dr.W.Tych" wrote:
> >>Dave wrote:
> >>
> >> Ok, I for one have about had it.
> >[...]
> >
> >I must say that the bitterness expressed in this posting
> >has some real source. In as much as I admire the excellent
> >release of Linux that Red Hat 4 undoubtedly is, I am
> >thoroughly disappointed with the support, apparently
> >included in the price I paid, and angry about the arrogance of
> >isolating the supposed support staff behind automatic
> >e-mail handlers, sending me confusing messages about
> >exactly which number I was supposed to quote.
> >
> >If you don't have it, don't sell it, is my gut reaction
> >to this. Relying on the friendly Linux community to answer
> >questions _you_ are paid to answer, is not quite the attitude
> >I would support.
> >
> >
> ----------------------------------
> E-Mail: Steve Jardine <jardine@goodnet.com>
> Date: 11/25/96
> Time: 09:01:17
> ----------------------------------
>
>
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