[6074] in RedHat Linux List
Re: Annoyed!!
daemon@ATHENA.MIT.EDU (Todd Weible)
Mon Nov 25 17:47:22 1996
Date: Mon, 25 Nov 1996 14:57:54 -0700 (MST)
From: Todd Weible <toddw@cyberhighway.net>
Reply-To: Todd Weible <toddw@cyberhighway.net>
To: redhat-list@redhat.com
In-Reply-To: <199611251958.LAA05768@ridge.spiritone.com>
Resent-From: redhat-list@redhat.com
On Mon, 25 Nov 1996, Dave wrote:
> Not sure if this last message went through....
Yes it did.
>
> I dont remember who it was but someone told me that I should
> or we should STOP this thread and just be glad there is a
> Redhat linux ect..(or something along these lines).
Yes we should.
>
> Well I am gonna sound rude here.
>
> I am a new user with linux. I am not a 10 year vet with UNIX. In
> fact until I recieved my RH 4.0 boxset. Now I decided to BUY
> RH 4.0 for a few reasons: 1) It was represented to me via RH
> sales force that I would recieve tech support via fax and or email.
> 2) I was informed by the Sales force that RH fully supported
> all the hardware in my machine that hadnt been supported
> in prior releases. 3) The RH sales force insured me that I would
> also recieve free of charge any updates for RH 4.0, be it the
> inet or some other media form.=20
>
> With these facts and others in hand, I said ok I will dole out the
> 50 bucks and order RH 4.0. Well much to my dismay RH 4.0 is
> not fully compatible with all the HW in my machine. I do not
> think the sales woman I spoke with tried to mislead me, I think
> she may have been misinformed about what RH did and did not
> support.
>
> Now, I go proceed to install RH 4.0 (boxset) read the book very
> carefully, follow all the instructions, read the HOWTO's(which I
> might add, are not all current with Colgate's changes and new
> hardware). Well things dont go very well and I turn to RH for help.
> I fill out the necessary forms, I send in the proper requests. I wait,
> I wait, I wait and I wait. Now what? My 60 days of free support are
> almost out and I still dont have any answers. And according to
> some of you I am just supposed to say ah well, tough?
>
> 1) Redhat 4.0 after 10 attempts on fresh installs does not support
> or I havnt been able to get it to work, the Ensoniq Soundscape
> sound card.
I my experience, this has nothing to do with RedHat per se. It is a
matter of configuring the kernel which to my knowledge RedHat doesn't even
contribute to this development (correct me if wrong)
>
> 2) Redhat 4.0 does not support the HP Colorado 1400 Tape Back Up
> Unit. I have read all the howto's and done everything I was supposed
> to do according to them and still nadda.
Again, unless I don't know something, this would be a kernel feature not
a RedHat feature.
>
> 3) RH sales force explained to me that Redhat 4.0 supported the
> Gateway Vivitron 1776 17" monitor as well as the Matrox MGA Mill.
> 2meg to 4meg video card. In video modes above 800x600, WRONG!!
>
Don't have one myself, but I have heard others say that the Mill. works.
Perhaps what you need (barring more expenditures) is to download the
Xfree86 3.2 rpms.
> Well I am sorry if you dont like the fact that I am pissed off and feel
> just a little friggen bitter over the fact that I laid out 50 bucks for
> this while under the impression I was gonna be able to get a little help
> if things didnt go perfect. It wouldnt bother me a bit if RH would have
> said, well we are sorry but due to the HUGE amount of help requests
> you can expect delays of up to several weeks at a time. And b/c of
> this we will extend our service agreements to help accomidate those
> users who have purchesed RH 4.0. See how much easier that would
> be? See how just something like that would stall and ease people's
> nerves?
I agree that a canned response of this nature might be nice if they are
more than a couple days behind on their email.
>
> Well again sorry I am no friggen UNIX god bub, and sorry that I get
> a little annoyed when I am told one thing and something else happens.
>
I think the biggest problem many of us may have is the manner in which you
express your concerns not necessarily the concerns you may have. In fact,
being annoyed, bothered, or upset are not sufficient conditions, in most
of the people I like to converse with, to elicit the sarcasm and negative
attitute I have noticed in your posts. I am of the opinion that
meaningful, logical, and calm discussions/disagreements/arguments
expressing emotions in the choice of words, not necessarily capitalization
nor sarcasm. Please don't take offense as I recommend a simple revision
to the last sentence you wrote.
"Again, I appologize for my lack of experience with UNIX and/or
linux which may be the source of some of my not understanding of the below
questions. I have become a little upset with RedHat's terribly slow email
support system. I was not under the impression when I bought the software
that the support would be this difficult to get or non-existent as it has
seemed to be."
Notice that this is by no means perfect english! An english prof could
have a hayday I'm sure, the point is only that people in general take a
less defensive stance when presented with my revised statement. I contend
that the same emotions are conveyed, however.
Please note, these are just my opinions, some people truly believe that
swearing is an effective means of communication! :)
>
>
> More questions:
>
> 1) I just installed RH 4.0 and want to download all the RPM updates
> from the Redhat webpage. What I would like to know is, is there an
> order in which you must update these? I noticed that there was an
> RPM that updates the RPM.
I don't know for sure, but I didn't do them in any particular order and
have been told by others that there is no particular order to do them.
>
> 2) Is it necessary to build a kernel after you do the inital install of =
> RH 4.0?
No, but if you wish to add support for you sound card then yes. That is
it is absolutely not necessary, but you may want to anyway.
>
> 3) Redhat, do ya'll actually honor the 60day support agreement for those
> of us who bought the boxset? I ask b/c I have sent numerous mail
> messages asking and begging for help and now my 60 days are almost
> expired and my problems are not resolved.
I think they do, but haven't had any experience with it, I have gotten all
my support through this list. I suspect that RedHat will address your
support based on the date they recieve the email, not the date at which
they get around to responding. I don't speak for RedHat, but this would
only be fair IMO.
>
> 4) Is there any reason that one would or should not change the root name
> to the user name you wish to use?
You should not change it, but you should add a user for yourself. This
will prevent you from inadvertantly damaging your system.
You can add users in the user manager in the control-panel.
Good luck,
Todd
toddw@cyberhighway.net
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