[6011] in RedHat Linux List
Re: Thats it...
daemon@ATHENA.MIT.EDU (jyan-min fang)
Mon Nov 25 12:58:50 1996
Date: Mon, 25 Nov 1996 12:22:44 -0500 (EST)
From: jyan-min fang <fang@sun2.bnl.gov>
To: "Dr.W.Tych" <w.tych@lancaster.ac.uk>
cc: redhat-list@redhat.com, sales@redhat.com, support@redhat.com
In-Reply-To: <3299B4C7.3F54BC7E@lancaster.ac.uk>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
I have one thing I never understand. When there are so many
complaints about the lousy supports redhat provides to their
customers, I wonder if Erik, Michael, Donnie and Marc could give
a hand to their support team to help out those paid customers.
On Mon, 25 Nov 1996, Dr.W.Tych wrote:
> Dave wrote:
> >
> > Ok, I for one have about had it.
> [...]
>
> I must say that the bitterness expressed in this posting
> has some real source. In as much as I admire the excellent
> release of Linux that Red Hat 4 undoubtedly is, I am
> thoroughly disappointed with the support, apparently
> included in the price I paid, and angry about the arrogance of
> isolating the supposed support staff behind automatic
> e-mail handlers, sending me confusing messages about
> exactly which number I was supposed to quote.
>
> If you don't have it, don't sell it, is my gut reaction
> to this. Relying on the friendly Linux community to answer
> questions _you_ are paid to answer, is not quite the attitude
> I would support.
>
>
>
> --
> __________________Dr. Wlodzimierz (Wlodek) Tych___________________
> | Control and Systems Group | phone: +44 1524 593973/593894 |
> | IEBS/CRES,Lancaster University | fax: +44 1524 593985 |
> | Lancaster LA1 4YQ U.K. | e-mail: w.tych@lancaster.ac.uk |
> |__________WWW page: http://cres1.lancs.ac.uk/staff/wtych__________|
> ____ Lottery is a tax on people who did not listen to what the ____
> __________ maths teacher was saying _______________
>
>
> --
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