|
|
|
|
|
|
|
|
|
|
|
|
| home | help | back | first | fref | pref | prev | next | nref | lref | last | post |
From: Otto Hammersmith <ohammers@cu-online.com> To: redhat-list@redhat.com Date: Fri, 15 Nov 1996 13:36:28 -0600 (CST) In-Reply-To: <199611151916.OAA06156@sullivan.bentley.com> from "Mark Hamstra" at Nov 15, 96 02:16:46 pm Resent-From: redhat-list@redhat.com Reply-To: redhat-list@redhat.com Mark Hamstra wrote: > > Daniele Carbonetti <ftplinux@rtmol.it> wrote: > > On Fri, 15 Nov 1996, Francisco J. Montilla wrote: > > > > > > > > Hi. > > > > > > I hate to post this preaching, but I had no chance, > > > since multiple (more than 5 days, 8 messages) messages trying to get an > > > answer from Redhat sales dept. regarding an incomplete shipping I have > > > received (but not incomplete billing :-( have had no luck, Including a > > > International fax I've sent on monday. Please help! > > > > I had the some problem. I received their attention (and help!!) only when I> > sent mail to ewt@redhat.com. > > Bye! > Oh please! Give poor Erik a break! He's already putting in plenty > of overtime and trying to recover from the flu; the last thing he > needs is to become the default mail gateway for disgruntled Red Hat > customers. > > It may well be the case that Red Hat needs to improve their customer support, > but placing undue burdens on developers is not a solution. > > Mark Hamstra > Bentley Systems, Inc. Hear hear! This is the exact reason most companies tuck their develpers away in some office, with no semi-offical contact with the rest of the wowrld. Then when you need to ask "what the hell were you thinking" you either can't, or have to jump through the firey hoops of the "did you plug it in" questions. I like the way Red Hat does things... and you have to keepin mind they're just a startup for all intents and pruposes. Very few startups have the resources to keep up with support for a while after their product becomes popular. How fast do you think they can hire and train support people? -- -Otto -- PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES! ________________________________________________________________________ http://www.redhat.com/RedHat-FAQ http://www.redhat.com/RedHat-Errata http://www.redhat.com/RedHat-Tips http://www.redhat.com/mailing-lists ------------------------------------------------------------------------ To unsubscribe: mail -s unsubscribe redhat-list-request@redhat.com < /dev/null
|
|
|
|
|
|
|
|
|
|
|
|
| home | help | back | first | fref | pref | prev | next | nref | lref | last | post |