[4565] in RedHat Linux List
Re[2]: RedHat, the worst (none) customer service
daemon@ATHENA.MIT.EDU (Mark Hamstra)
Fri Nov 15 14:20:51 1996
From: Mark Hamstra <mhamstra@sullivan.bentley.com>
Date: Fri, 15 Nov 1996 14:16:46 -0500 (EST)
To: redhat-list@redhat.com
In-Reply-To: <Pine.LNX.3.91.961115200001.18231B-100000@rtmol.stt.it>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Daniele Carbonetti <ftplinux@rtmol.it> wrote:
> On Fri, 15 Nov 1996, Francisco J. Montilla wrote:
>
> >
> > Hi.
> >
> > I hate to post this preaching, but I had no chance,
> > since multiple (more than 5 days, 8 messages) messages trying to get an
> > answer from Redhat sales dept. regarding an incomplete shipping I have
> > received (but not incomplete billing :-( have had no luck, Including a
> > International fax I've sent on monday. Please help!
>
> I had the some problem. I received their attention (and help!!) only when I
> sent mail to ewt@redhat.com.
> Bye!
Oh please! Give poor Erik a break! He's already putting in plenty of overtime
and trying to recover from the flu; the last thing he needs is to become the
default mail gateway for disgruntled Red Hat customers.
It may well be the case that Red Hat needs to improve their customer support,
but placing undue burdens on developers is not a solution.
Mark Hamstra
Bentley Systems, Inc.
--
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