[3009] in RedHat Linux List
Re: Support (was: Re: RH 4.o Upgrade and FTP)
daemon@ATHENA.MIT.EDU (Kyle Ferrio)
Wed Nov 6 14:30:52 1996
Date: Wed, 6 Nov 1996 14:28:45 -0500 (EST)
From: Kyle Ferrio <kbf@phy.duke.edu>
To: redhat-list@redhat.com
In-Reply-To: <Pine.ULT.3.95.961106141439.13190A-100000@tensor5.WPI.EDU>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Wed, 6 Nov 1996, Pedro Soria-Rodriguez wrote:
>
> On Wed, 6 Nov 1996, James Michael Rotenberry wrote:
> > I paid $50 directly to RedHat for 4.0 and could not get any
> > technical support from them on this problem. My email either
> > was ignored or returned saying I had not registered (not true.)
> > James M. Rotenberry
> > rotenber@alumni.caltech.edu
>
> I had the same experience when I bought 3.0.3. I never got
> replies to the emails i sent (I am registered).
>
> Pedro Soria-Rodriguez
> sorrodp@ece.wpi.edu
Really? I just submitted a request via the web page mechanism. I got
autoreply e-mail with a confirming "ticket" and an estimate (in days) of
the current length of the support queue. Give it a shot. It may not be a
panacea, but just *try* to get this kind of support from just about
any other vendor. Redhat isn't perfect, but they sure seem to be trying
hard.
Kyle Ferrio
--
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