[102373] in RedHat Linux List
Re: RH 5.2 - Variety Pack
daemon@ATHENA.MIT.EDU (Jan Carlson)
Wed Dec 2 16:56:13 1998
Date: Wed, 02 Dec 1998 16:38:19 -0500
From: Jan Carlson <janc@iname.com>
To: redhat-list@redhat.com
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Lloyd Sumpter wrote:
> On 02-Dec-98 Jan Carlson wrote:
> > Lloyd Sumpter wrote:
> >
> >> (eg I wanted to change the menus on X - nothing! Set up mail - Nothing!
> >> Set up samba - nothing!) And I have yet to hear from a human from
> >> support@redhat.com, despite my many e-mails.
> >
> > Did you email any questions that were within the scope of what they
> > claim to support, i.e. basic installation? If you agreed to support
> > only installation, and someone asked you about tweaking X menus
> > and sendmail configuration, would you answer?
> >
> In a word: yes. I consider "installation" to include basic network and GUI
> interface. I DON'T consider a system "installed" if all I can get is a login
> prompt.
They support basic installation, not your definition, which is beyond basic.
>
> But Redhat has not yet even answered "basic installation" - my first and
> most serious problem was that the kernel they supplied crashed. I sent them an
> e-mail, and all I have gotten so far are auto-answer replies telling me there's
> something wrong with the format of my e-mail, and quoting the website (which I
> have read). I asked them to be more specific about exactly what they found
> wrong with the format, but all I got was exactly the same form-letter!
I sent them my questions using the support web page they provide.
Then I got an answer from them in a few days. I don't think
they accept email questions from any old source.
How did you fix whatever was causing a problem with the kernel?
>
>
> >>
> >> I'd say get the disk from wherever and get a good book on Linux from the
> >> bookstore (shop around - there's one for every level of expertise)
> >
> > You will not find more concise RedHat 5.x-specific install guide anywhere.
> >
> Maybe true, which will help you for your first day of use. More general
> texts will help you for months (years?) afterwards. Hence, I stand my my
> recommendation of buying the Redhat CD and a good general book on Linux.
The point is one book cannot do everything. The RedHat book is great
for the hardest task - helping a new RedHat Linux user get started.
Your absolutly right, you need at least another book or two
after that.
>
>
>
> =======================================================================
> Lloyd Sumpter E-MAIL: Lloyd.Sumpter@bchydro.bc.ca
> Protection and Control Design or: lsumpter@portal.ca
> BC Hydro, Vancouver, CANADA PHONE: (604) 528-3078
> "It's better to be at the dock, wishing you were at sea,
> than at sea, wishing you were at the dock."
>
> --
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--
Jan Carlson
janc@iname.com Scarborough, Ontario, Canada
Mailed with Netscape 4.5 on Red Hat Linux 5.2
--
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