[102167] in RedHat Linux List
RE: Support Turnaround
daemon@ATHENA.MIT.EDU (Ed Lazor)
Tue Dec 1 18:19:22 1998
From: "Ed Lazor" <elazor@hcs.state.or.us>
To: <redhat-list@redhat.com>
Date: Tue, 1 Dec 1998 15:17:10 -0800
In-Reply-To: <Pine.LNX.3.96.981201171933.1493h-100000@pooter1>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
I understand that they already do provide fee based support. I don't mean
to disrespect them but I've wondered if that's why the support that comes
with the package is of such low quality. Of course, I'm sure they are
swamped right now with the new release. They deserve to earn a living just
as much as the next guy so I feel that they are welcome to charge for
services. I just wish they were a little more clear on what they are
providing. It's kind of a catch-22. They just sell the product and nobody
assumes they need to provide support so people take advantage of mailing
lists and such. They try to sell services and offer a trailer that leads
to their pay-as-you-go or contract based support and end up finding that
people establish expectations. I guess it's just the moans and groans
of linux entering the full-fledged operating system environment market.
>Perhaps things will be different when they start provigind fee-based
support.
--
PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES!
http://www.redhat.com http://archive.redhat.com
To unsubscribe: mail redhat-list-request@redhat.com with
"unsubscribe" as the Subject.
