[102158] in RedHat Linux List
Re: Support Turnaround
daemon@ATHENA.MIT.EDU (Ed Jones)
Tue Dec 1 17:23:07 1998
Date: Tue, 1 Dec 1998 17:23:57 -0500 (EST)
From: Ed Jones <ejones@columbus.rr.com>
To: redhat-list@redhat.com
In-Reply-To: <199812012240.RAA29145@godbrain.vm.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On Tue, 1 Dec 1998 red-hat@vm.com wrote:
> How long can I expect to wait for a ticket to be processed? 90 days? ;-)
It took them 2 weeks to tell me my question about setting up X11 wasn't
an install question, and hence no installation support. Apparently
if you've ever had a login prompt, then they consider it installed. I
still choose to buy the RH boxed set (from 3rd party sellers for about $29)
because the packaging is a good service for me. It's just easier to assume
you'll get NO support from them. Perhaps things will be different when
they start provigind fee-based support.
Ed Jones
--
"When I was sufficiently recovered to be permitted to take nourishment,
I felt the most extraordinary desire for a glass of Guinness...I am
confident that it contributed more than anything else to my recovery."
- written by a wounded officer after Battle of Waterloo, 1815
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