[76364] in Hotline Meeting
Re: Case 571347: monitor troubles
daemon@ATHENA.MIT.EDU (Gayle Sherman)
Mon May 3 15:05:19 2004
Message-Id: <5.2.1.1.2.20040503150500.020654f8@hesiod>
Date: Mon, 03 May 2004 15:08:28 -0400
To: hotline@mit.edu
From: Gayle Sherman <gsherman@MIT.EDU>
Cc: gsherman@mit.edu
In-Reply-To: <1256553.1083602966582.JavaMail.root@sheep.mit.edu>
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Hi, please stop by room 48-209, and allocate any expenses to 6891692.
I did not try the computer with a different monitor, due to the power
outage and lack of time, but there is another monitor in this office that
could be tested on Tuesday-Thursday after 3:30 pm when Elaine is not
working, or at any time on Mon or Friday.
I work in NE20-374 on Tuesdays and Thursdays, so you can call me at
252-1617 if needed.
Thanks for your help!
-Gayle
At 12:49 PM 5/3/2004 -0400, you wrote:
>Gayle:
>
>It may, in fact, be a video card problem. Have you tried another,
>known-good monitor? (I understand that this may not be possible/convenient.)
>
>At any rate, send us an email or call at 3-0815. Let me know your campus
>address and the account number and we can pick up the machine and take
>care of it. Thanks.
>
>PC Service.
>
>[5/03/2004 12:49:26 panza Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future replies
>associated with this case
>
>Case History
>==================
>
>5/03/2004 9:56:23 daemon Email Received
>
>Date: Mon, 03 May 2004 10:00:18 -0400
>To: pcservice@MIT.EDU
>From: Gayle Sherman <gsherman@MIT.EDU>
>Cc: patdixon@MIT.EDU, eeadams@MIT.EDU, eltahir@MIT.EDU
>Subject: monitor troubles
>
>
>My Dell monitor is part of the I/S admin. campus upgrade initiative that
>our AO Pat Dixon coordinated, and is part of the system installed in Nov.
>2002. I'm running Windows 2000 on a Dell Optiplex GX400.
>
>The pixels on the active windows displayed are turning on/off rapidly,
>especially around the borders of resizable windows, like this Eudora
>window. A colleague who knows about technology helped to replug the
>monitor cable, and I've restarted the machine (which seemed to improve the
>situation last week). This trouble started last week, but not it does
>not now seem helped by turning the monitor and/or system off/on. A video
>card replacement was suggested.
>
>The images in the background, eg icons on the active desktop, are not
>affected, until I select "restart" from the window, in which case the whole
>screen goes crazy.
>
>Please let me know how to go about getting this taken care of.
>
>Thanks,
>Gayle
>
>
>
>5/03/2004 12:49:26 panza Comment
>
>Gayle:
>
>It may, in fact, be a video card problem. Have you tried another,
>known-good monitor? (I understand that this may not be possible/convenient.)
>
>At any rate, send us an email or call at 3-0815. Let me know your campus
>address and the account number and we can pick up the machine and take
>care of it. Thanks.
>
>PC Service.
