[72024] in Hotline Meeting
Case 500582: helios jamming
daemon@ATHENA.MIT.EDU (hotline@MIT.EDU)
Wed Feb 4 15:15:05 2004
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Date: Wed, 4 Feb 2004 15:15:02 -0500 (EST)
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I have checked out helios. One of the tray 3 rollers was worn down. I rotated the rollers and cleared a jam from the output area that was causing the 13.A error.
I then printed 30 test pages without incident and upped the queue. I will leave the case open for now in anticipation of a possible relapse...
[2/04/2004 15:15:02 panza Comment]
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Case History
==================
2/02/2004 18:08:48 daemon Email Received
Date: Mon, 02 Feb 2004 18:08:24 -0500
To: hotline@MIT.EDU
From: Camilla R Fox <cfox@MIT.EDU>
Cc:
Subject: helios jamming
Users have been failing to clear the jam from helios since Thursday
or so; I've down'd the queue to keep it from accumulating further.
Please up it and clear the message when you've had a look.
Camilla Fox
Athena Server Operations
2/03/2004 9:17:50 jtguy Comment
The printer has a constant 13.10 paper jam problem, I replaced the toner, swapped the rollers and cleared the input trays of old paper, still no go. The problem has been turned over to PCServices for repairs.
+JOHN
2/03/2004 9:17:50 jtguy Other
Category changed from Hotline:Hardware to PC-Service
2/03/2004 9:17:52 jtguy Email Sent
(Through the web interface)
To: CFOX@MIT.EDU
Cc: larugsi@mit.edu
Bcc: JTGUY@MIT.EDU
Subject: Case 500582: helios jamming
Contents: Entire case history
2/04/2004 15:15:02 panza Comment
I have checked out helios. One of the tray 3 rollers was worn down. I rotated the rollers and cleared a jam from the output area that was causing the 13.A error.
I then printed 30 test pages without incident and upped the queue. I will leave the case open for now in anticipation of a possible relapse...
