[71536] in Hotline Meeting
Re: NE20 System Kyzylkum Down
daemon@ATHENA.MIT.EDU (Phillip Long)
Tue Jan 20 22:58:26 2004
In-Reply-To: <200401210312.i0L3CeUg024725@killer.mit.edu>
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Cc: hotline@MIT.EDU, Brian Murphy <bmurphy@MIT.EDU>
From: Phillip Long <longpd@MIT.EDU>
Date: Tue, 20 Jan 2004 22:58:22 -0500
To: "Louis A. Isgur" <larugsi@MIT.EDU>
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Lou:
Thanks for acting with the client's interests foremost in mind, even
on this most auspicious day. I also want to recognize that you came in
today, on your vacation, to lend the Cluster Services team and your
colleagues support, staying around to work when you didn't have to.
I'm continually impressed by the dedication and professionalism that
characterizes everyone who is and has been a part of IS and your
co-workers in Cluster Services, in particular.
Regards,
phil
On Jan 20, 2004, at 10:12 PM, Louis A. Isgur wrote:
> The above system was reported down with no logins. I was paged by the
> client
> and was able to diagnose the failure over the phone. This was an
> ultra10
> running with an external hard drive (that we do not support). However,
> the
> failure resided on the system disk within the ultra10. Walked the
> client
> through a software install, without the external hard drive connected.
> Client
> was very happy that somebody was available to offer this assistance
> and at
> least getting the ultra10 back up. Client will deal with the external
> drive
> once the system is back in operation.
>
> --Lou
>
>
Phillip D. Long, Ph.D. -- longpd@mit.edu
Senior Strategist for the Academic Computing Enterprise
MIT - N42-005 -- voice:617-452-4038
77 Massachusetts Avenue (street 211 Mass. Ave.) -- fax: 617-253-8665
Cambridge, MA 02139
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Lou:
Thanks for acting with the client's interests foremost in mind, even
on this most auspicious day. I also want to recognize that you came
in today, on your vacation, to lend the Cluster Services team and your
colleagues support, staying around to work when you didn't have to.
I'm continually impressed by the dedication and professionalism that
characterizes everyone who is and has been a part of IS and your
co-workers in Cluster Services, in particular.
Regards,
phil
On Jan 20, 2004, at 10:12 PM, Louis A. Isgur wrote:
<excerpt>The above system was reported down with no logins. I was
paged by the client
and was able to diagnose the failure over the phone. This was an
ultra10
running with an external hard drive (that we do not support). However,
the
failure resided on the system disk within the ultra10. Walked the
client
through a software install, without the external hard drive connected.
Client
was very happy that somebody was available to offer this assistance
and at
least getting the ultra10 back up. Client will deal with the external
drive
once the system is back in operation.
--Lou
</excerpt><fontfamily><param>Helvetica</param>Phillip D. Long,
Ph.D. -- longpd@mit.edu
Senior Strategist for the Academic Computing Enterprise
MIT - N42-005 -- voice:617-452-4038
77 Massachusetts Avenue (street 211 Mass. Ave.) -- fax: 617-253-8665
Cambridge, MA 02139</fontfamily>
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