[71531] in Hotline Meeting
Re: Case 490622: broken printer
daemon@ATHENA.MIT.EDU (Carrie Groves)
Tue Jan 20 15:39:29 2004
Message-Id: <5.2.1.1.2.20040120154118.021c7e38@hesiod>
Date: Tue, 20 Jan 2004 15:41:40 -0500
To: hotline@MIT.EDU
From: Carrie Groves <cgroves@MIT.EDU>
In-Reply-To: <32607163.1074630015290.JavaMail.root@sheep.mit.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Is there any way you can send me the paperwork via interdepartmental mail
to 12-172?
Carrie
At 03:20 PM 1/20/2004 -0500, you wrote:
>Customer has opted out of the $372 estimate for a formatter repair. The
>only charges with be for the onsite fee and the labor ($95 total).
>
>
>Thanks.
>
>PC Service
>
>[1/20/2004 15:20:12 panza Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future replies
>associated with this case
>
>Case History
>==================
>
>1/14/2004 13:17:58 daemon Email Received
>
>Date: Wed, 14 Jan 2004 13:19:59 -0500
>To: pcservice@MIT.EDU
>From: Carrie Groves <cgroves@MIT.EDU>
>Cc: sfoster@MIT.EDU, cbattle@MIT.EDU
>Subject: broken printer
>
>
>Hi,
>
>There is an HP printer in 11-120 that belongs to Claudia Battle (3-3343).
>When she tries to print, the display shows this message: service error
>49.306d. Can someone please pick it up and have a look at it? Charge
>1633400 if you need to.
>
>
>Thank you,
>
>Carrie Groves
>Network Administrator, SSIT
>Massachusetts Institute of Technology
>77 Massachusetts Ave 12-172
>Cambridge, Ma 02139
>(617)258-0714
><mailto:cgroves@mit.edu>
>
>
>
>1/14/2004 13:35:22 daemon Email Received
>
>Date: Wed, 14 Jan 2004 13:35:08 -0500
>To: pcservice@MIT.EDU
>From: Paul Panza <panza@MIT.EDU>
>Cc: Carrie Groves <cgroves@MIT.EDU>, panza@MIT.EDU
>Subject: Re: Case 490622: broken printer
>
>
>
>We'll come take a look. What model printer is it?
>
>
>
>1/15/2004 8:43:49 panza Comment
>
>4100N. will check it out 1/15
>
>1/16/2004 8:23:25 jjmorey Comment
>
>
>Carrie called yesterday to put on hold until
>she gets clearance for billing for parts. Paul
>is aware.
>
>JJ
>
>
>1/20/2004 15:20:12 panza Comment
>
>
>Customer has opted out of the $372 estimate for a formatter repair. The
>only charges with be for the onsite fee and the labor ($95 total).
>
>
>Thanks.
>
>PC Service
>
>1/20/2004 15:20:12 panza Closed Case
>
>Case closed.
Thanks,
Carrie
8-0714
