[59214] in Hotline Meeting
Re: Case 271672
daemon@ATHENA.MIT.EDU (Jim Paris)
Sun Apr 21 16:37:03 2002
Date: Sun, 21 Apr 2002 16:37:03 -0400
From: Jim Paris <jim@jtan.com>
To: Camilla R Fox <cfox@MIT.EDU>
Cc: hotline@MIT.EDU
Message-ID: <20020421163703.A24935@neurosis.mit.edu>
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In-Reply-To: <200204212026.QAA11190@myxomycete.mit.edu>; from cfox@MIT.EDU on Sun, Apr 21, 2002 at 04:26:52PM -0400
> What you're seeing are particular PDF files, which are tickling a
> firmware bug. Ops gave firmware updates to the cluster printers, but
> dorm printers are a low priority for us, and since several printers
> needed on-site intervention after receiving the firmware update, we
> decided not to risk breaking any printer we couldn't physically access.
>
> At some point, we'll get around to doing another batch of updates, at
> which point, we'll try to hit any dorm printers that need it, but probably
> not immediately, so for now, I don't have any solution to offer you.
I can do any necessary on-site intervention or firmware upgrades if
that would let us fix the problem sooner. Or I could even just bring
you the JetDirect card and have you flash it or replace it with one
with newer firmware. Or I suppose we could just be patient and wait
if neither of those options works for you.
-jim
