[59213] in Hotline Meeting
Re: Case 271672
daemon@ATHENA.MIT.EDU (Camilla R Fox)
Sun Apr 21 16:26:56 2002
Message-Id: <200204212026.QAA11190@myxomycete.mit.edu>
To: hotline@MIT.EDU
cc: jim@jtan.com
In-Reply-To: Your message of "Sun, 21 Apr 2002 16:12:42 CDT."
<200204212012.QAA08428@hampster.mit.edu>
Date: Sun, 21 Apr 2002 16:26:52 -0400
From: Camilla R Fox <cfox@MIT.EDU>
> Our dorm's printer (jarthur, Random Hall) has been frequently
> crashing lately with error 79.00FE on the front display. Powercycling
> fixes it, but it inevitably crashes again, sometimes within minutes,
> sometimes not for hours.
>
> (Is this the right address, or should I be e-mailing residential
> computing instead?)
What you're seeing are particular PDF files, which are tickling a
firmware bug. Ops gave firmware updates to the cluster printers, but
dorm printers are a low priority for us, and since several printers
needed on-site intervention after receiving the firmware update, we
decided not to risk breaking any printer we couldn't physically access.
At some point, we'll get around to doing another batch of updates, at
which point, we'll try to hit any dorm printers that need it, but probably
not immediately, so for now, I don't have any solution to offer you.
Camilla Fox
Athena Server Operations
