[58990] in Hotline Meeting
Case 267487: This case has recently been updated
daemon@ATHENA.MIT.EDU (webhelp@MIT.EDU)
Tue Apr 9 12:02:37 2002
Message-Id: <200204091602.MAA02746@hampster.mit.edu>
Date: Tue, 9 Apr 2002 12:02:34 -0500
From: webhelp@MIT.EDU
To: hotline@MIT.EDU
Cc: larugsi@MIT.EDU
Errors-To: cadm@MIT.EDU
Case 267487 has recently been updated and stands as follows.
Please retain the case number in the subject line for future replies
connected with this case.
Most recent entry
=================
(Comment [04/09/2002 12:02:34 by bobsand])
lou, Tim called me earlier, and I told him someone
would stop over. Since you are familiar with the case I
forwarded it to you.
thanks, bob
contact : Tim Griffen N42-040C
3-1342
hostame : the-good
Case History
============
Assigned Case [03/29/2002 16:33:45 by tgriffin]
Case assigned to consultant tgriffin.
Comment [03/29/2002 16:33:45 by tgriffin]
A problem with the-good machine. May need to involve Hotline.
From Hubert
"i'm not sure. i think something (perhaps an automated update?) caused it
[something] to put a /etc/nologin file to prevent people from logging in.
but i noticed this for like 3 days, so something must have went haywire.
i guess i'm not surprised then that merely rebooting the machine isn't
going to fix much..."
Comment [04/01/2002 11:00:35 by tgriffin]
Hey folks,
I have a Dell linux athena box that has a number of problems. There is no picture on the monitor. Lou came by about a month ago and replaced the video card. Don't know if that has anything to do with this though. The other problem is that no one seems to be able to log into the machine locally or remotely. Any help appreciatted.
Thanks,
Timothy Griffin
MIT Web Communications Services
Email Sent [04/01/2002 11:00:36 by tgriffin]
(Through the web interface)
To: hotline@MIT.EDU
Cc:
Bcc:
Subject: Case 267487: This case has recently been updated
Contents: Entire case history
Email Received [04/01/2002 14:04:05 by daemon]
Date: Mon, 1 Apr 2002 13:52:35 -0500
To: webhelp@MIT.EDU
From: Timothy Griffin <tgriffin@MIT.EDU>
Cc:
Subject: log 267487 FW: Emergency Linux-Athena 9.0.26 patch release Saturday evening
>Reply-To: <hubert@MIT.EDU>
>From: "Hubert Pham" <hubert@MIT.EDU>
>To: <tgriffin@mit.edu>
>Subject: FW: Emergency Linux-Athena 9.0.26 patch release Saturday evening
>Date: Sat, 30 Mar 2002 11:16:10 -0000
>X-Priority: 3 (Normal)
>Importance: Normal
>
>this might have been the culprit...thanks if you can help fix the-good.
>
>hubert
>
>
>-----Original Message-----
>From: Greg Hudson [mailto:ghudson@MIT.EDU]
>Sent: Saturday, March 30, 2002 6:00 AM
>To: release-announce@mit.edu
>Subject: Emergency Linux-Athena 9.0.26 patch release Saturday evening
>
>
>Hi. Last Monday's patch release resulted in a number of unanticipated
>problems on the Linux platform, the most notable of which is that many
>GX150s were put in a state where they had slow or no network
>connectivity. Tomorrow evening we will be deploying a patch release
>which does a better job of ensuring good network performance on those
>machines.
>
>Machines with slow network should take the patch release and develop
>normal performance. Machines with no network obviously won't be able
>to take the patch release without help. We will be fixing the cluster
>machines in that state; private machines can be fixed by running:
>
> boot: linux single
> insmod 3c59x
> /etc/init.d/network start
> mii-tool -R
> reboot
>
>This will cause the machine to come up with slow network performance;
>it can then take the patch release and get normal performance.
>
>If you have a machine set AUTOUPDATE=false, you can update it manually
>after the release goes out by doing a console login as root and
>running "update_ws".
>
>Please send any questions or comments to release-team@mit.edu.
Email Received [04/04/2002 08:19:29 by daemon]
Date: Thu, 4 Apr 2002 08:08:04 -0500
To: Hoeteck Wee <hoeteck@MIT.EDU>
From: Timothy Griffin <tgriffin@MIT.EDU>
Cc: webhelp@MIT.EDU
Subject: Re: the-good; log 267487
Hoeteck,
I've not been able to do anything with it either. I've a call in to
Hotline but they've not responded. I'll ping them again today. Most
of the history is in the log above. Lemme know if you have any ideas.
Thanks, Tim
>Hi Tim,
>
>I was at N42 today so I dropped by to look at the-good which
>hasn't been ping-able. I powered it on, but nothing came up on
>the monitor. Do you know if it might be a hardware problem or a
>software problem? Last I heard, there was a problem with a recent
>Athena release that could cause Linux-Athena boxes to lose its
>network connectivity completely (though in most cases,
>networking just became slower).
>
>Thanks.
>
>-hoeteck
Email Received [04/04/2002 09:46:36 by daemon]
Date: Thu, 4 Apr 2002 09:46:34 -0500 (EST)
To: Timothy Griffin <tgriffin@MIT.EDU>
From: Hoeteck Wee <hoeteck@MIT.EDU>
Cc: <webhelp@MIT.EDU>
Subject: Re: the-good; log 267487
Thanks, Tim, for the info. It's hard to do anything at this point
since remote access and the physical display don't work (I don't
even get the dell logo when I power up the machine), so I think
we should wait for the hotline folks to look at it first.
If the display works, but the machine still fails to boot due to
network problems (it'd probably start spilling error messages or
hang around the time it tries to start AFS), that's probably a
problem with the recent Athena-Linux update and the following
should fix it (from cfyi [10618]):
---------------
[...] private machines can be fixed by running:
boot: linux single
insmod 3c59x
/etc/init.d/network start
mii-tool -R
reboot
This will cause the machine to come up with slow network
performance; it can then take the patch release and get normal
performance.
---------------
Hope that's helpful!
-hoeteck
Comment [04/04/2002 12:00:19 by tgriffin]
Hey folks,
I have a Dell linux athena box that has a number of problems. There is no picture on the monitor. Lou came by about a month ago and replaced the video card. Don't know if that has anything to do with this though. The other problem is that no one seems to be able to log into the machine locally or remotely. Could be related to the recent Athena patch release but we can't get onto the machine to do anything. Any help appreciatted.
Thanks,
Timothy Griffin
MIT Web Communications Services
Email Sent [04/04/2002 12:00:19 by tgriffin]
(Through the web interface)
To: hardserv@MIT.EDU
Cc:
Bcc:
Subject: Case 267487: This case has recently been updated
Contents: Last history entry only
Comment [04/09/2002 11:56:44 by tgriffin]
Talked to folks at Hotline. They should be calling back with some info on next steps.
