[7414] in Release_7.7_team
Re: RT ticket# 1514075 (Professor Slotines Dell
daemon@ATHENA.MIT.EDU (Jonathan Reed)
Fri Mar 18 18:48:21 2011
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From: Jonathan Reed <jdreed@MIT.EDU>
In-Reply-To: <8DD7AD829AB61E499A433D6E558110A3028EB2AFB0@EXPO7.exchange.mit.edu>
Date: Fri, 18 Mar 2011 18:48:13 -0400
Cc: "release-team@mit.edu" <release-team@mit.edu>,
"acis-team@mit.edu" <acis-team@mit.edu>
Message-Id: <8DC91DEB-9E47-498C-97CC-C5D9B8837B1C@mit.edu>
To: John T Guy <jtguy@mit.edu>
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That's not really enough information to go on. "Slow" can mean any number of things.
He can upgrade to Lucid himself without losing data. The instructions are in Hermes:
http://kb.mit.edu/confluence/display/istcontrib/Upgrading+from+Debathena+Jaunty+to+Debathena+Lucid
For best results, he needs to perform that procedure prior to April 28. After that time, he will have to back up everything to TSM and re-install.
The ideal option would be if any IT staff in his department can assist him with this.
-Jon
On Mar 18, 2011, at 3:36 PM, John T Guy wrote:
> Folks;
> Per RT# 1514075 from Debra Alibrandi(Professor Slotines secretary) There is a problem with the
> Athena/ linux operation of his new Dell 780. He says the workstation running very slowly until he
> re-boots it. It then goes back to running very slowly after a few minutes. It is running the DebAthena
> version, we offer to reinstall and upgrade it to Lucid explaining that a fresh install/update will write over
> everything on the harddrive.
>
> He did not want this done because we could not assure him that he would have the same data after
> the upgrade, he wanted to leave it as is.
>
> He wanted me to look into having someone look at his problem to help him with the slow running
> problems, or give him an explanation of what he could do. Do we have anyone from the release-team
> who could help us??
> cheers
> +JOHN
>
>
> John T Guy
> IT Deployment & Maintenance Services
> Information Services and Technology
> Installation/Spaces/Athena Clusters/ITDM (acis-team@mit.edu)
> Massachusetts Institute of Technology
> Tel: 617-258-8032
> Email: jtguy@mit.edu
