[3457] in Release_7.7_team
Re: Mozilla multiple instances
daemon@ATHENA.MIT.EDU (William Cattey)
Fri Sep 6 16:44:19 2002
Date: Fri, 6 Sep 2002 16:44:59 -0400
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Cc: Greg Hudson <ghudson@mit.edu>, <release-team@mit.edu>
To: "t. belton" <tbelton@mit.edu>
From: William Cattey <wdc@MIT.EDU>
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Ok. It sounds like your plan, Todd, is the right one.
-wdc
On Friday, September 6, 2002, at 04:37 PM, t. belton wrote:
> On Fri, 6 Sep 2002, William Cattey wrote:
>> I am concerned that the vast majority of Athena users logout without
>> consistently killing their browser, and that olc is gonna be swamped by
>> calls from people saying, "I used Mozilla yesterday, and now it doesn't
>> show me my web pages. It asks me something about a profile." When all
>> that's happening is that they logged out without shutting down Mozilla
>> from the Athena workstation next door.
>>
>> Remember, to most users this stuff is all magic, they expect it to
>> clean
>> itself up no matter how ungracefully stuff is shut down. They have no
>> concept when logging out is or is not an ok way to quit a program. And
>> they DONT use the same machine every day like we do.
>
> This is all making my head hurt. Mozilla's IMAP handling is not working
> at
> all as expected, it's given me the first genuinely frozen windows I have
> ever had with this browser ... and meanwhile I'm having a discussion
> over
> on the other computer about how much we need to hold the user's hands.
>
> Again, not actually disagreeing with you, but for heaven's sake, can't
> they read what the dialog says?
>
> Netscape 4, as rbasch just pointed out to me, had a dialog dealing with
> this which was rather more useful. It said "Hey, it looks to me like
> you've got a copy of Netscape running somewhere else and I don't know if
> that's for real - what do you want me to do about it?" What he didn't
> realize, until I just told him, was that WE did that dialog, not
> Netscape
> - it was in the wrapper.
>
> I was hoping I wouldn't have to put it in the wrapper again. It strikes
> me
> as having to go to extraordinary lengths, adding in more glop to make a
> message dialog, just to allow the users to keep being stupid. But if
> that's what it takes, I will.
>
> Look: Let me try first to make the dialogs more responsive, either by
> changing what Mozilla's own dialogs say in the chrome or by adding a
> helpful message of our own. I'll do that and you can evaluate it for
> user-comprehensibility.
>
> If that doesn't seem to handle the problem, then we can figure out a way
> to clean up Mozilla's trash on logout, which still strikes me as the
> wrong
> way to do this.
>
> Is that fair?
>
> And it's not going to happen today, at least not until I finish figuring
> out what's ailing IMAP.
>
>
