[32096] in resnet
Do you leave an "IT was here" sticker/note behind when you make a visit?
daemon@ATHENA.MIT.EDU (Wendy Worlund)
Tue May 23 11:41:58 2017
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="94eb2c07b57a7e3bba0550328d60"
Message-ID: <CAGrgJksBsPpvfOY9dWEhhRB3mpJmexxVyyje74g7oqi6pJGcdw@mail.gmail.com>
Date: Tue, 23 May 2017 10:21:35 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Wendy Worlund <wendy.worlund@UAH.EDU>
To: RESNET-L@listserv.nd.edu
--94eb2c07b57a7e3bba0550328d60
Content-Type: text/plain; charset="UTF-8"
Hello,
We're struggling with an issue that's primarily related to the Classroom AV
world in which faculty aren't made aware that IT came by and fixed an issue
or have a part on order. While my boss is trying to find a solution for
that, he's also thinking maybe desktop support techs need to take something
with them in the field to leave behind. What do you do?
Examples:
1. One admin assistant in History lets us know that a projector in Main
Building Room 400 is malfunctioning. While it's down, several faculty
members use the room and sometimes have to move to another room
temporarily. We followed up with the admin assistant who let us know of the
error, but how can we let the other faculty know that they can use the room
again? Do we leave a sticker or note behind? Do we have a list on the back
of the main door like they have in restaurant restrooms where we note when
the equipment was last checked or repaired?
2. A desktop support tech picks up a PC to bring back to the shop. Should
we leave a receipt of any sort with the customer to let him or her know who
picked it up or something?
What do you guys do at your school?
Thanks,
Wendy Worlund
Manager of Client Services
UAH - Office of Information Technology
VBH C14
(256) 824-2616
wendy.worlund@uah.edu
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--94eb2c07b57a7e3bba0550328d60
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div dir=3D"ltr">Hello,<div>We're struggling with an issue that's p=
rimarily related to the Classroom AV world in which faculty aren't made=
aware that IT came by and fixed an issue or have a part on order. While my=
boss is trying to find a solution for that, he's also thinking maybe d=
esktop support techs need to take something with them in the field to leave=
behind. What do you do?</div><div><br></div><div>Examples:</div><div>1. On=
e admin assistant in History lets us know that a projector in Main Building=
Room 400 is malfunctioning. While it's down, several faculty members u=
se the room and sometimes have to move to another room temporarily. We foll=
owed up with the admin assistant who let us know of the error, but how can =
we let the other faculty know that they can use the room again? Do we leave=
a sticker or note behind? Do we have a list on the back of the main door l=
ike they have in restaurant restrooms where we note when the equipment was =
last checked or repaired?</div><div><br></div><div>2. A desktop support tec=
h picks up a PC to bring back to the shop. Should we leave a receipt of any=
sort with the customer to let him or her know who picked it up or somethin=
g?</div><div><br></div><div>What do you guys do at your school?</div><div><=
br></div><div>Thanks,</div><div><br></div><div><div><div class=3D"gmail_sig=
nature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=
=3D"ltr">Wendy Worlund<br>Manager of Client Services<br>UAH - Office of Inf=
ormation Technology<br>VBH C14<br>(256) 824-2616<br><a href=3D"mailto:wendy=
.worlund@uah.edu" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></=
div></div></div>
</div></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--94eb2c07b57a7e3bba0550328d60--
