[27295] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Brian Gibson)
Wed Feb 15 13:10:39 2012
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Message-ID: <4F3BF514.9080507@wheatoncollege.edu>
Date: Wed, 15 Feb 2012 13:10:28 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Brian Gibson <gibson_brian@wheatoncollege.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <EBE376CFC3DC374A8D278663FE0E040502D13C74@phoebe.manchester.edu>
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On a one-off basis I have been using http://join.me
It's fairly easy to set up :-)
On 2/15/2012 12:30 PM, Stanton, Paul A wrote:
>
> I use Bomgar and find that it's invaluable for assisting staff,
> faculty, students, and alumni from their home computers.
>
> I don't like it for use with college computers, because it requires a
> the user download and run a client program. As far as your university
> computers on your domain -- if you're all running windows -- have you
> considered just using Remote Assistance? It requires very little user
> interaction.
>
> Paul Stanton
>
> *From:*Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of
> *Hodgdon, Paul
> *Sent:* Friday, February 10, 2012 12:54 PM
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Re: Remote support software
>
> We have been using Bomgar for the past 3+ years and it has been such a
> valuable tool. The fact that it can support mobile devices, any OS as
> well as the API integrations make it very versatile.
>
> Paul Hodgdon
>
> IT Accounts & Remedy Administration Manager
>
> University of New Hampshire
>
> Client Services
>
> Primary: (603) 862-2377
>
> Alternate: (603) 862-4242
>
> Paul.Hodgdon@unh.edu <mailto:Paul.Hodgdon@unh.edu>
>
> http://accounts.unh.edu <http://accounts.unh.edu/>
>
> /The information transmitted in this e-mail, including attachments, is
> intended only for the person(s) or entity to which it is addressed and
> may contain confidential/privileged material. Any review,
> retransmission, dissemination, taking any action or other use thereof,
> by anyone other than the intended recipient, is prohibited. Responses
> to this e-mail must not include any restricted or sensitive
> information. If you received this in error, please contact the sender
> and destroy any copies of this message, including any attachments./
>
> *From:*Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]
> <mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]> *On Behalf Of *Warren, Karen
> *Sent:* Friday, February 10, 2012 9:34 AM
> *To:* RESNET-L@LISTSERV.ND.EDU <mailto:RESNET-L@LISTSERV.ND.EDU>
> *Subject:* Re: Remote support software
>
> We found a very low cost cross platform tool called Screen Connect.
> Love it. No bells and whistles. No reporting. We wanted something
> stripped down and did not have those requirements. I encourage you to
> take a look if you don't have complex requirements and want an easy to
> use tool.
>
> Feel free to contact me off list for more info.
>
> Karen Warren
>
> Director of User and Technical Services
>
> Wesleyan University
>
> Middletown, CT 06459
>
> kwarren@wesleyan.edu <mailto:kwarren@wesleyan.edu>
>
> ------------------------------------------------------------------------
>
> *From:*Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Andy
> Voelker [avoelker@email.wcu.edu]
> *Sent:* Thursday, February 09, 2012 1:31 PM
> *To:* RESNET-L@LISTSERV.ND.EDU <mailto:RESNET-L@LISTSERV.ND.EDU>
> *Subject:* Re: Remote support software
>
> +1 for Bomgar. The support and sales teams are fantastic too.
>
> -- Andy Voelker
>
> Manager of Student Computing in the Technology Commons
>
> Western Carolina University
>
> Be sure to check out the WCU TechTips Podcast at
> http://www.youtube.com/WesternCarolinaU!!
>
> Check the status of your IT requests at any time at http://help.wcu.edu/ !
>
> *From:*Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]
> <mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]> *On Behalf Of *Richard Davis
> *Sent:* Wednesday, February 08, 2012 6:56 PM
> *To:* RESNET-L@LISTSERV.ND.EDU <mailto:RESNET-L@LISTSERV.ND.EDU>
> *Subject:* Remote support software
>
> Is anyone out there using remote support software such as Bomgar,
> TeamViewer, LogMeIn? How is it working for you?
>
> Richard Davis
>
> Lead Customer Support Technician
>
> California Baptist University
>
> ___________________________________________________ You are subscribed
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>
> ___________________________________________________ You are subscribed
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>
> ___________________________________________________ You are subscribed
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> To subscribe, unsubscribe or search the archives, go to
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> ___________________________________________________
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> ___________________________________________________ You are subscribed
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>
> To subscribe, unsubscribe or search the archives, go to
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___________________________________________________
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On a one-off basis I have been using <a class="moz-txt-link-freetext" href="http://join.me">http://join.me</a><br>
It's fairly easy to set up :-)<br>
<br>
<br>
<br>
On 2/15/2012 12:30 PM, Stanton, Paul A wrote:
<blockquote
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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">I use Bomgar
and find that it’s invaluable for assisting staff, faculty,
students, and alumni from their home computers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I don’t like it
for use with college computers, because it requires a the
user download and run a client program. As far as your
university computers on your domain – if you’re all running
windows – have you considered just using Remote
Assistance? It requires very little user interaction.<br>
<br>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Paul Stanton<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
</div>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Resnet Forum [<a class="moz-txt-link-freetext" href="mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV.ND.EDU</a>]
<b>On Behalf Of </b>Hodgdon, Paul<br>
<b>Sent:</b> Friday, February 10, 2012 12:54 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: Remote support software<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We have been
using Bomgar for the past 3+ years and it has been such a
valuable tool. The fact that it can support mobile devices,
any OS as well as the API integrations make it very
versatile.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Paul Hodgdon<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray">IT
Accounts & Remedy Administration Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray">University
of New Hampshire<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray">Client
Services<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray">Primary:
(603) 862-2377<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray">Alternate:
(603) 862-4242<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:gray"><a
moz-do-not-send="true" href="mailto:Paul.Hodgdon@unh.edu">Paul.Hodgdon@unh.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:#1F497D"><a
moz-do-not-send="true" href="http://accounts.unh.edu/">http://accounts.unh.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">The
information transmitted in this e-mail, including
attachments, is intended only for the person(s) or entity
to which it is addressed and may contain
confidential/privileged material. Any review,
retransmission, dissemination, taking any action or other
use thereof, by anyone other than the intended recipient,
is prohibited. Responses to this e-mail must not include
any restricted or sensitive information. If you received
this in error, please contact the sender and destroy any
copies of this message, including any attachments.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Resnet Forum
<a moz-do-not-send="true"
href="mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTSERV.ND.EDU]</a>
<b>On Behalf Of </b>Warren, Karen<br>
<b>Sent:</b> Friday, February 10, 2012 9:34 AM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: Remote support software<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">We
found a very low cost cross platform tool called Screen
Connect. Love it. No bells and whistles. No reporting.
We wanted something stripped down and did not have those
requirements. I encourage you to take a look if you don't
have complex requirements and want an easy to use tool.
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Feel
free to contact me off list for more info. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:black">Karen
Warren</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:black">Director
of User and Technical Services</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:black">Wesleyan
University</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:black">Middletown,
CT 06459</span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:black"><a
moz-do-not-send="true"
href="mailto:kwarren@wesleyan.edu">kwarren@wesleyan.edu</a></span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div class="MsoNormal" style="text-align:center"
align="center"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";color:black">
<hr align="center" size="2" width="100%">
</span></div>
<div id="divRpF981886">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
Resnet Forum [<a class="moz-txt-link-abbreviated" href="mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a>] on behalf of
Andy Voelker [<a class="moz-txt-link-abbreviated" href="mailto:avoelker@email.wcu.edu">avoelker@email.wcu.edu</a>]<br>
<b>Sent:</b> Thursday, February 09, 2012 1:31 PM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Re: Remote support software</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="color:#1F497D">+1
for Bomgar. The support and sales teams are
fantastic too.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span
style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">--
Andy Voelker</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Manager
of Student Computing in the Technology Commons</span><span
style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Western
Carolina University</span><span
style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Be
sure to check out the WCU TechTips Podcast at
<a moz-do-not-send="true"
href="http://www.youtube.com/WesternCarolinaU"
target="_blank">http://www.youtube.com/WesternCarolinaU</a>!!</span><span
style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Check
the status of your IT requests at any time at
<a moz-do-not-send="true"
href="http://help.wcu.edu/" target="_blank">http://help.wcu.edu/</a>
!</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span
style="color:black"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
Resnet Forum
<a moz-do-not-send="true"
href="mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTSERV.ND.EDU]</a>
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 6:56
PM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> Remote support software</span><span
style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Is
anyone out there using remote support software
such as Bomgar, TeamViewer, LogMeIn? How is it
working for you?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Richard
Davis <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Lead
Customer Support Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">California
Baptist University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif";color:black">___________________________________________________
You are subscribed to the ResNet-L mailing list.
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___________________________________________________
<o:p></o:p></span></p>
</div>
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