[27294] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Stanton, Paul A)
Wed Feb 15 12:32:25 2012
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Message-ID: <EBE376CFC3DC374A8D278663FE0E040502D13C74@phoebe.manchester.edu>
Date: Wed, 15 Feb 2012 17:30:05 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Stanton, Paul A" <PAStanton@MANCHESTER.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <E98F90E5C05AA8409A0D34F53F2360CF26D30709@bow.ad.unh.edu>
--_000_EBE376CFC3DC374A8D278663FE0E040502D13C74phoebemancheste_
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I use Bomgar and find that it's invaluable for assisting staff, faculty, st=
udents, and alumni from their home computers.
I don't like it for use with college computers, because it requires a the u=
ser download and run a client program. As far as your university computers=
on your domain - if you're all running windows - have you considered just=
using Remote Assistance? It requires very little user interaction.
Paul Stanton
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Hodgdon, =
Paul
Sent: Friday, February 10, 2012 12:54 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Remote support software
We have been using Bomgar for the past 3+ years and it has been such a valu=
able tool. The fact that it can support mobile devices, any OS as well as =
the API integrations make it very versatile.
Paul Hodgdon
IT Accounts & Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
Paul.Hodgdon@unh.edu<mailto:Paul.Hodgdon@unh.edu>
http://accounts.unh.edu<http://accounts.unh.edu/>
The information transmitted in this e-mail, including attachments, is inten=
ded only for the person(s) or entity to which it is addressed and may conta=
in confidential/privileged material. Any review, retransmission, dissemina=
tion, taking any action or other use thereof, by anyone other than the inte=
nded recipient, is prohibited. Responses to this e-mail must not include a=
ny restricted or sensitive information. If you received this in error, ple=
ase contact the sender and destroy any copies of this message, including an=
y attachments.
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]<mailto:[mailto:RESNET-=
L@LISTSERV.ND.EDU]> On Behalf Of Warren, Karen
Sent: Friday, February 10, 2012 9:34 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote support software
We found a very low cost cross platform tool called Screen Connect. Love it=
. No bells and whistles. No reporting. We wanted something stripped down =
and did not have those requirements. I encourage you to take a look if you=
don't have complex requirements and want an easy to use tool.
Feel free to contact me off list for more info.
Karen Warren
Director of User and Technical Services
Wesleyan University
Middletown, CT 06459
kwarren@wesleyan.edu<mailto:kwarren@wesleyan.edu>
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Andy Voelker [av=
oelker@email.wcu.edu]
Sent: Thursday, February 09, 2012 1:31 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote support software
+1 for Bomgar. The support and sales teams are fantastic too.
-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]<mailto:[mailto:RESNET-=
L@LISTSERV.ND.EDU]> On Behalf Of Richard Davis
Sent: Wednesday, February 08, 2012 6:56 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Remote support software
Is anyone out there using remote support software such as Bomgar, TeamViewe=
r, LogMeIn? How is it working for you?
Richard Davis
Lead Customer Support Technician
California Baptist University
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--_000_EBE376CFC3DC374A8D278663FE0E040502D13C74phoebemancheste_
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I use Bomgar and find =
that it’s invaluable for assisting staff, faculty, students, and alum=
ni from their home computers.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I don’t like it =
for use with college computers, because it requires a the user download and=
run a client program. As far as your university computers on your do=
main – if you’re all running windows – have you
considered just using Remote Assistance? It requires very little use=
r interaction.<br>
<br>
<o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Paul Stanton<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
</div>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Hodgdon, Paul<br>
<b>Sent:</b> Friday, February 10, 2012 12:54 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Remote support software<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">We have been using Bom=
gar for the past 3+ years and it has been such a valuable tool. T=
he fact that it can support mobile devices, any OS as well as the API integ=
rations make it very versatile.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Paul Hodgdon<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray">IT Accounts & Remedy Administration Manage=
r<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray">University of New Hampshire<o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray">Client Services<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray">Primary: (603) 862-2377<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray">Alternate: (603) 862-4242<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:gray"><a href=3D"mailto:Paul.Hodgdon@unh.edu">Paul.H=
odgdon@unh.edu</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:#1F497D"><a href=3D"http://accounts.unh.edu/">http:/=
/accounts.unh.edu</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:"Tahoma","=
sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><i><span style=3D"color:#1F497D">The information tra=
nsmitted in this e-mail, including attachments, is intended only for the pe=
rson(s) or entity to which it is addressed and may contain confidential/pri=
vileged material. Any review, retransmission,
dissemination, taking any action or other use thereof, by anyone other tha=
n the intended recipient, is prohibited. Responses to this e-mail mus=
t not include any restricted or sensitive information. If you receive=
d this in error, please contact the sender
and destroy any copies of this message, including any attachments.<o:p></o=
:p></span></i></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum
<a href=3D"mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTS=
ERV.ND.EDU]</a>
<b>On Behalf Of </b>Warren, Karen<br>
<b>Sent:</b> Friday, February 10, 2012 9:34 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Re: Remote support software<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black">We found a very low cost cro=
ss platform tool called Screen Connect. Love it. No bells and whistles. &nb=
sp;No reporting. We wanted something stripped down and did not
have those requirements. I encourage you to take a look if you don't=
have complex requirements and want an easy to use tool.
<o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black">Feel free to contact me off =
list for more info. <o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black"><o:p> </o:p></span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:7.5pt;font-family:"Ver=
dana","sans-serif";color:black">Karen Warren</span><span sty=
le=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif"=
;;color:black">
<o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:7.5pt;font-family:"Ver=
dana","sans-serif";color:black">Director of User and Technic=
al Services</span><span style=3D"font-size:10.0pt;font-family:"Tahoma&=
quot;,"sans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:7.5pt;font-family:"Ver=
dana","sans-serif";color:black">Wesleyan University</span><s=
pan style=3D"font-size:10.0pt;font-family:"Tahoma","sans-ser=
if";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:7.5pt;font-family:"Ver=
dana","sans-serif";color:black">Middletown, CT 06459</=
span><span style=3D"font-size:10.0pt;font-family:"Tahoma","s=
ans-serif";color:black"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:7.5pt;font-family:"Ver=
dana","sans-serif";color:black"><a href=3D"mailto:kwarren@we=
sleyan.edu">kwarren@wesleyan.edu</a></span><span style=3D"font-size:10.0pt;=
font-family:"Tahoma","sans-serif";color:black"><o:p></o=
:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><span=
style=3D"font-size:12.0pt;font-family:"Times New Roman","se=
rif";color:black">
<hr size=3D"2" width=3D"100%" align=3D"center">
</span></div>
<div id=3D"divRpF981886">
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><b><span style=3D"fon=
t-size:10.0pt;font-family:"Tahoma","sans-serif";color:b=
lack">From:</span></b><span style=3D"font-size:10.0pt;font-family:"Tah=
oma","sans-serif";color:black"> Resnet Forum [RESNET-L@LISTS=
ERV.ND.EDU]
on behalf of Andy Voelker [avoelker@email.wcu.edu]<br>
<b>Sent:</b> Thursday, February 09, 2012 1:31 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Re: Remote support software</span><span style=3D"font-size:=
12.0pt;font-family:"Times New Roman","serif";color:blac=
k"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">+1 for Bomgar.&nbs=
p; The support and sales teams are fantastic too.</span><span style=3D"colo=
r:black"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> </span><span sty=
le=3D"color:black"><o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">-- Andy Voelker</span>=
<span style=3D"color:black"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Manager of Student Com=
puting in the Technology Commons</span><span style=3D"color:black"><o:p></o=
:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Western Carolina Unive=
rsity</span><span style=3D"color:black"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Be sure to check out t=
he WCU TechTips Podcast at
<a href=3D"http://www.youtube.com/WesternCarolinaU" target=3D"_blank">http:=
//www.youtube.com/WesternCarolinaU</a>!!</span><span style=3D"color:black">=
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Check the status of yo=
ur IT requests at any time at
<a href=3D"http://help.wcu.edu/" target=3D"_blank">http://help.wcu.edu/</a>=
!</span><span style=3D"color:black"><o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> </span><span sty=
le=3D"color:black"><o:p></o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif";color:black">From:</span></b><span sty=
le=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif"=
;;color:black"> Resnet Forum
<a href=3D"mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTS=
ERV.ND.EDU]</a>
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 6:56 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Remote support software</span><span style=3D"color:black"><=
o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:black">Is anyone out there usin=
g remote support software such as Bomgar, TeamViewer, LogMeIn? How is it wo=
rking for you?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:black">Richard Davis  =
; <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">Lead Customer Support Te=
chnician<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black">California Baptist Unive=
rsity<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:black"> <o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
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