[27444] in Public-Access_Computer_Systems_Forum
staffdev
daemon@ATHENA.MIT.EDU (Penny Altman)
Mon Dec 7 22:35:56 2009
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Message-ID: <10124502.54561259759475432.JavaMail.root@mail.hscseminars.org>
Date: Wed, 2 Dec 2009 06:11:15 -0700
Reply-To: Public-Access Computer Systems Forum <PACS-L@listserv.uh.edu>
From: Penny Altman <registrar2@HSCSEMINARS.ORG>
To: PACS-L@listserv.uh.edu
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The Conversations Managers Don’t Want
to Have…
A Workshop to train you how to talk with others about awkward and difficult topics in ways that gain their cooperation and reduce stress and anxiety for you
Presented by HSC Workshops
A DYNAMIC, FAST PACED COURSE...
to help you effectively resolve difficult problems in face-to-face meetings with employees, work teams and even your own manager.
Packed with SKILL BUILDING and SPECIFIC “HOW TO” STRATEGIES that you can use immediately
Designed for Managers, Supervisors, Team Leaders, and others in Leadership Positions who work in Government Offices & Agencies
Managers and supervisors face many challenges, but few are as unwelcome and emotionally charged as the difficult and awkward conversations we must have with co-workers and employees who require re-direction, correction or firm confrontation about the quality of their work or their behavior on the job. In addition, sometimes you have to address problems in your working relationship with your own manager or supervisor.
Much of effective management is good communication -- setting expectations, assigning work, giving performance feedback, delegating, recognizing good work, administering reviews, reprimanding, career counseling and more. Each of these management functions requires us to communicate with precision and honesty and to do so in such a way that others can clearly understand without feeling defensive or attacked, especially if what we are communicating includes something negative.
Most of our work is done through conversations. Sometimes we lead, sometimes we participate and sometimes we facilitate conversations. None are easy but some are just plain hard. Our focus in this workshop is on these “hard” conversations. In addition to ‘what to say’ in these difficult conversations we will also discuss the issues you must take into account and provide a model for each type of conversation. We will also emphasize relevant skill building for each.
Among the problems we have addressed in recent programs are…
--an employee’s failure to complete work in a timely manner
--lack of initiative
--criticism or antagonism directed at co-workers
--reluctance to take advice and direction
--a person’s work is unsatisfactory, but the employee doesn’t agree there is a problem
--employees who allow distractions, such as a problem at home, to interfere with work without discussing such matters with a supervisor or manager
--your manager’s behavior sometimes undermines you with your employees
--maintaining team morale when so much of the news is negative
--keeping employees motivated while explaining there will not be any cost of living or merit increases--AGAIN
What can you say or do that will be most effective in resolving problems like these? How do you best deal with resistance and defensiveness? How can you be direct and appropriately firm, but remain supportive and motivate your employees at the same time?
In addition we will address how to discuss…
With Employees:
• What is holding this person back
• This person has probably reached their highest level on the career ladder
• We want the employee to take on more work
• This person is behaving subversively to the team or the organization
With the Team:
• Team members who are not working effectively together
• Members who are critical of each other and undermine others
• A culture of ‘recreational complaining exists on the team
• Some team members are ostracized because of differences
With Your Manager:
• Advocating for more resources for your team/department
• Work requirements that do not add value or are redundant
• Requests for a specific type of support from her/him
Dear Participant:
I know what a tough job management is, particularly in government offices and agencies. Prior to becoming a seminar leader, I worked in a number of management positions in government. Trying to do the best you can for your employees, your organization and yourself is sometimes an impossible balancing act. It is not your imagination that your job sometimes seems too difficult in the time available.
In facilitating management and executive training over these years I have consistently heard from participants that they want more of the ‘HOW TOs’ -- Tell us what to say to an employee with a performance problem. Tell us how to address a team with low morale. What should we say when...? While participants many times know the WHAT of management, I’ve found that the HOW is often lacking, hence the focus of this workshop. We will cover very little theory. Instead, we will work on concrete models and processes for successfully achieving the skills managers need to meet their responsibilities to their organization, their employees and themselves.
I know that your time is extremely valuable so I promise to make this a worthwhile use of your day. I will not waste your time. If you want to become a more effective, skilled manager, then please attend this workshop. My goal is to make your life easier, sending you out with a set of tools that you can easily use when you return to your organization. Penny Altman/course instructor
When & Where:
Baltimore (Linthicum), MD (near airport) Wednesday, January 13, 2010 Holiday Inn 890 Elkridge Landing Rd. 21090
Alexandria , VA Thursday, January 14, 2010 Holiday Inn 2460 Eisenhower Ave. 22314
Richmond , VA Friday, January 15, 2010 Holiday Inn 2000 Staples Mill Rd.23230
TIME: 8:30 AM - 3:00 PM (Lunch, on your own, is Noon-1:00)
Cost: $136/person. This includes morning coffee and rolls as well as training materials. (NOTE: Funding restraints and cutbacks have affected us all. This is our effort to help by offering this at our 2006 price .)
Certificate of Attendance for 5.5 clock hours will be provided.
Here are just some of the organizations that have sent managers and supervisors to our programs:
State of Arizona Richmond Fire Department
Missouri Department of Transportation Florence School District
Oklahoma University Healthcare Center USDA
US Office of Education San Bernardino Airport Authority
New Mexico Department of Education Jackson County Sheriff’s Department Jacksonville Development Office Denver Public Works Department
HSC WORKSHOPS
2631 E. Sierra St. * Phoenix , AZ 85028
Phone: 602-674-0911 Fax: 602-997-5010
info@hscseminars.org www.hscseminars.org
Call or e-mail for references or with any questions
Please make check or PO payable to HSC Workshops
TO REGISTER: Return the registration form below with payment. For your convenience, we accept checks, credit cards (Visa or MasterCard) or purchase orders.
REGISTRATION FEE $136
I will attend (circle one) Baltimore Alexandria Richmond
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HSC Workshops is a consulting and training firm providing continuing education and professional development training in several areas including management training and development as well as programs for educators and mental health professionals. We are located in Phoenix , Arizona , but offer programs across the country.
Penny Altman, M.A. will teach this course. Penny is the managing partner of HSC Workshops. She is also the author and presenter of the popular “Ten Behaviors of Managers Who Excel” workshop. Her areas of specialty include change management; team development; and management and executive training. With over 10 years experience as a manager in state and local government, Altman was also a senior development consultant with a Fortune 100 company for another eight years.
Penny taught both graduate and undergraduate university courses in supervision, organizational behavior, management training and communication. She is also co-author of the book, "How to Design, Develop, and Market Health Care Seminars." Penny is a much sought after speaker with a special skill in presenting difficult material in an easily understandable, entertaining manner.
This is an advertisement. If you would prefer to not receive any further advertising from us, send an e-mail with “REMOVE” in the subject line to staffdevelopment@hscseminars.org
