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[livereference] Guidelines for Implementing and Maintaining Virtual

daemon@ATHENA.MIT.EDU (Sloan, Bernie)
Fri Jul 30 20:00:32 2004

Date: Mon, 26 Jul 2004 10:49:47 -0500
From: "Sloan, Bernie" <bernies@UILLINOIS.EDU>
To: PACS-L@LISTSERV.UH.EDU
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Last month in Orlando, ALA's Reference and User Services Association Board
of Directors approved the "Guidelines for Implementing and Maintaining
Virtual Reference Services":

http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.ht
m

These guidelines were prepared by the RUSA MARS Digital Reference Guidelines
Ad Hoc Committee (see list of committee members below).

An excerpt from the introduction to the guidelines reads:

"The purpose of these guidelines is to assist libraries and consortia with
implementing and maintaining virtual reference services. The guidelines are
meant to provide direction, without being over-prescriptive. Variance among
institutions will result in differences in the adherence to these
guidelines, but the committee hopes to have cast the model broadly enough to
provide a framework for virtual reference which can be widely adopted and
which will endure through many changes in the ways in which libraries
provide virtual reference services."

Committee members:

John Glace, Ocean County (NJ) Library System
Kathleen Kern, University of Illinois at Urbana-Champaign (co-chair)
Lori Morse, Free Library of Philadelphia
Janice Rice, University of Wisconsin-Madison
Jana Ronan, University of Florida
Bernie Sloan, University of Illinois (co-chair)
Kristine Stacey-Bates, Iowa State University

Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting
616 E. Green Street, Suite 213
Champaign, IL  61820

Phone: (217) 333-4895
Fax:   (217) 265-0454
E-mail: bernies@uillinois.edu



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