[15485] in Public-Access_Computer_Systems_Forum
Guidelines for Implementing and Maintaining Virtual Reference Ser vices
daemon@ATHENA.MIT.EDU (Sloan, Bernie)
Mon Jul 26 20:02:49 2004
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Date: Mon, 26 Jul 2004 10:49:47 -0500
From: "Sloan, Bernie" <bernies@UILLINOIS.EDU>
To: PACS-L@LISTSERV.UH.EDU
Reply-to: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
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Last month in Orlando, ALA's Reference and User Services Association Board
of Directors approved the "Guidelines for Implementing and Maintaining
Virtual Reference Services":
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.ht
m
These guidelines were prepared by the RUSA MARS Digital Reference Guidelines
Ad Hoc Committee (see list of committee members below).
An excerpt from the introduction to the guidelines reads:
"The purpose of these guidelines is to assist libraries and consortia with
implementing and maintaining virtual reference services. The guidelines are
meant to provide direction, without being over-prescriptive. Variance among
institutions will result in differences in the adherence to these
guidelines, but the committee hopes to have cast the model broadly enough to
provide a framework for virtual reference which can be widely adopted and
which will endure through many changes in the ways in which libraries
provide virtual reference services."
Committee members:
John Glace, Ocean County (NJ) Library System
Kathleen Kern, University of Illinois at Urbana-Champaign (co-chair)
Lori Morse, Free Library of Philadelphia
Janice Rice, University of Wisconsin-Madison
Jana Ronan, University of Florida
Bernie Sloan, University of Illinois (co-chair)
Kristine Stacey-Bates, Iowa State University
Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting
616 E. Green Street, Suite 213
Champaign, IL 61820
Phone: (217) 333-4895
Fax: (217) 265-0454
E-mail: bernies@uillinois.edu
