[14869] in Public-Access_Computer_Systems_Forum
Evaluation of a virtual reference service
daemon@ATHENA.MIT.EDU (Sloan, Bernie)
Thu Aug 7 20:02:49 2003
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Date: Wed, 06 Aug 2003 12:19:49 -0500
From: "Sloan, Bernie" <bernies@UILLINOIS.EDU>
To: PACS-L@LISTSERV.UH.EDU
Reply-to: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
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I just completed an evaluation of system use and user satisfaction for the
My Web Librarian virtual reference service here in Illinois. My Web
Librarian uses the LSSI/tutor.com virtual reference service.
I've just put the report up on my Web site:
http://www.lis.uiuc.edu/~b-sloan/mwl-report.htm
If others have done similar reports, I'd urge you all to make them available
on the Web and publicize them to appropriate discussion groups. I think
virtual reference service providers can benefit by sharing information like
this.
Bernie Sloan
Senior Library Information Systems Consultant, ILCSO
University of Illinois Office for Planning and Budgeting
616 E. Green Street, Suite 213
Champaign, IL 61820
Phone: (217) 333-4895
Fax: (217) 265-0454
E-mail: bernies@uillinois.edu
