[13961] in Public-Access_Computer_Systems_Forum
Re: Webtrends software
daemon@ATHENA.MIT.EDU (Dan Lester)
Wed May 30 20:03:37 2001
Date: Wed, 30 May 2001 09:31:40 -0600
From: Dan Lester <dan@RIVEROFDATA.COM>
In-reply-to: <000701c0e851$b91b1a10$210c6193@library.astate.edu>
To: PACS-L@LISTSERV.UH.EDU
Reply-to: Dan Lester <dan@RIVEROFDATA.COM>
Message-id: <85517453568.20010530093140@riverofdata.com>
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There is no better commercial product. No, I don't work for them,
have just been a happy user for almost five years.
Accuracy? It uses every log entry. I doubt you'll need any customer
service or support from them, but it is fine from my very limited
contact with them.
You can get more reports than you can imagine, and can track anything
that is logged. We also use it to analyze proxy logs (all of our
public workstations go through a proxy server so that we can block
access to email, chat, and games) to determine what words are being
searched, what sites are most visited, and so forth. Collection
development people find this data interesting and of some value, as it
has given them some clues on areas of the print collection that need
development.
I believe that you can download it and try it out for thirty days or
so, so give it a shot. I think you'll like it.
cheers
dan
Tuesday, May 29, 2001, 9:12:05 AM, you wrote:
DB> Good morning all,
DB> Our library is seeking a device that will give us an accurate count
DB> of our database usage and URL hits, both on campus, in-library
DB> and off campus.
DB> We are currently researching a product from WebTrends, called
DB> the WebTrends Professional Suite. Does anyone have any experience
DB> with this? We would appreciate information regarding accuracy,
DB> customer service, support, etc.
DB> If you have been using any other similar product that you are satisfied
DB> with, we would appreciate knowing about this item also.
DB> Debbie Bailey
DB> Collection Development/Media Services Librarian
DB> Dean B. Ellis Library Phone: 870.972.3077
DB> Arkansas State University Fax: 870.972.3199
DB> P.O. Box 2040
DB> State University, AR 72467
DB> E-mail: dbailey@mail.astate.edu
--
Dan Lester, Data Wrangler dan@RiverOfData.com
3577 East Pecan, Boise, Idaho 83716-7115 USA
www.riverofdata.com www.postcard.org www.gailndan.com
