[13873] in Public-Access_Computer_Systems_Forum
Re: Policy Issues in Digital Reference Service
daemon@ATHENA.MIT.EDU (WILMA REEDER)
Fri Apr 13 20:02:36 2001
Date: Fri, 13 Apr 2001 08:51:55 -0400
From: WILMA REEDER <reeder@LYCOMING.EDU>
To: PACS-L@LISTSERV.UH.EDU
Reply-to: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
Message-id: <sad6be45.053@mailsrv.lycoming.edu>
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Bernie,
I'm not a reference librarian but I think one issue would be the
timeliness in which an answer is given. Millard Johnson's suggestion
that there be a chat session is not always feasible. My experience in
libraries has taught me that usually the patron or student wants the
answer NOW.
Wilma
Wilma L. Reeder
Cataloging/Gov.Documents Technician
Snowden Library
Lycoming College
Williamsport, PA 17701
(570)321-4053
reeder@lycoming.edu
>>> bernies@UILLINOIS.EDU 04/09/01 11:50AM >>>
Next month I will be participating in a panel discussion on policy and
theoretical issues in online/digital reference services.
As part of my preparation for the panel discussion, I would appreciate
hearing what others think are the major policy and theoretical issues
that
need to be considered for online/digital reference services.
Thanks!
Bernie Sloan
Senior Library Information Systems Consultant
University of Illinois Office for Planning and Budgeting
338 Henry Administration Building
506 S. Wright Street
Urbana, IL 61801
Phone: (217) 333-4895
Fax: (217) 265-0454
E-mail: bernies@uillinois.edu
