[13204] in Public-Access_Computer_Systems_Forum
Call for Papers (fwd)
daemon@ATHENA.MIT.EDU (Marianne Bracke)
Thu Mar 23 21:15:58 2000
Date: Thu, 23 Mar 2000 08:15:50 -0600
From: Marianne Bracke <msbracke@UH.EDU>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
Message-Id: <0FRV0012AOYEO5@Post-Office.UH.EDU>
Call For Papers
I am looking for people from academic, public, school, and special
libraries who will be willing to contribute to a special issue of the
Reference Librarian that I am guest editing. The tentative title of the
issue is: The Difficult Library Patron Issue: 21st Century Approaches
and Solutions to a Life-Time Issue.
Here is the outline of what I intend the special issue to be. If you are
interested in contributing, please send me a one page proposal of what
topic you would like to write about. Feel free to suggest other
categories I may have left out of the outline. Include in your proposal
your name, affiliation, and e-mail address. The deadline for submitting
a proposal is April 30, 2000.
Section 1.
The Problem Patron:
Definitions, Etc.
Historical perspectives: From the past to Present
Section 2:
The Benefits of patron Complaints: Wake Up Calls to What We Do(n't) Do
Best
How to Solicit Problems from Patrons
Responding to Patron Problems
Section 3: Made for the Millennium: The Electronic-Age Made Problem
Patron:
Cell Phones in the Library
Internet Users in the Library
Users Wanting to Print Their Documents at Libraries Workstations
Laptop Users in the Library, etc.
Section 4: Solving the Difficult Library Problem:
Empowering front-line Employees
Partnership with Community Resources-- Campus Police, Town Police
Revisiting Library Policies to reflect the 21st Century: Rewriting
Policies
A Hundred Years from Now: Getting Prepared for the Next Millennium.
Kwasi Sarkodie-Mensah
Manager, Instructional Services
Boston College Libraries
312 O'Neill Library
Chestnut Hill, MA 02467-3810
sarkodik@bc.edu
