[12899] in Public-Access_Computer_Systems_Forum
GoPrint Service experience
daemon@ATHENA.MIT.EDU (Loren D. Mendelsohn)
Tue May 11 20:09:48 1999
Date: Tue, 11 May 1999 16:22:21 -0600
From: "Loren D. Mendelsohn" <lmend@crow.admin.ccny.cuny.edu>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
Message-Id: <3738482D.C901FA35@crow.admin.ccny.cuny.edu>
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----------------------------Original message----------------------------
If anyone uses GoPrint (aka Network Printer Solutions,
aka Card Access Technologies) for providing printer service,
we'd like to have information on your service experience.
How quickly do they respond to your service calls? We are
currently using them, but our service experience has been
truly horrible -- our printer has been down since December,
and we've been playing telephone and e-mail tag with them
for the past 5 months. Are there other products out there
which might be worth our consideration?
=========================================================
Loren D. Mendelsohn Chief of Public Services
The Library City College of New York
New York, New York 10031
Voice: (212) 650-7267 FAX: (212) 650-7604
E-mail: LMEND@CROW.ADMIN.CCNY.CUNY.EDU
