[11432] in Public-Access_Computer_Systems_Forum
What s new/innovative in Reference Services?
daemon@ATHENA.MIT.EDU (Michael Talbot)
Thu Jun 26 20:18:06 1997
Date: Thu, 26 Jun 1997 13:19:17 -0500
From: Michael Talbot <Talbot_Michael/SLSA@slsa.sa.gov.au>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
----------------------------Original message----------------------------
A similar message was sent to LIBREF-L on 17 June and prompted
a few replies. I m now posting to DIGLIB, PACS-L, WEB4LIB, and
PUBLIB to see if I can provoke a few more responses
As manager of Library Services Development at the State Library of
South Australia, I have been asked to check out what is new and
innovative in reference services. I d welcome hearing from anyone
involved in, or knowing of examples.
I m interested in the field generally, but also particularly in what is
happening in major public libraries.
My initial search suggests the basic aim is still the same: ie direct,
personal assistance to readers seeking information. Are there serious
challenges to this?
As far as actual services go, I m interested in using technology to
improve reference services
I am also interested in any other, perhaps smaller, more detail innovations
leading to improved service.
What are people doing behind the scenes to make reference services more
efficient? I m thinking perhaps of databases tracking work in progress,
or databasesof previously answered questions as an information resource
to help answer future enquiries.
I m casting my net wide, any assistance would be appreciated.
I d be happy to post a compilation of results.
Replies either to the list, or to
Michael Talbot
Manager, Library Services Development
State Library of South Australia
GPO Box 419, Adelaide SA 5001
michaelt@slsa.sa.gov.au
