[10949] in Public-Access_Computer_Systems_Forum
What Internet workshops to offer to June ALA goers?
daemon@ATHENA.MIT.EDU (Anne G. Lipow)
Tue Jan 7 20:24:18 1997
Date: Tue, 07 Jan 1997 17:45:05 -0600 (CST)
From: "Anne G. Lipow" <anne@library-solutions.com>
To: Multiple recipients of list PACS-L <PACS-L@UHUPVM1.UH.EDU>
Reply-To: Public-Access Computer Systems Forum <PACS-L@UHUPVM1.UH.EDU>
Please respond directly to the author, not PACS-L. Thanks, Dana
----------------------------Original message----------------------------
[This message is being cross-posted.]
Library Solutions Institute, which is based in Berkeley, California, will
offer a smorgasbord of Internet workshops--The LSI Internet Cafeteria--on
June 26 and 27 (just before ALA in San Francisco). We've reserved
facilities at the University of California, Berkeley, for hands-on and
lecture/demo sessions, and now the question is: what to offer? (It will
have been 5 years since LSI offered its first two pre-ALA-in-San-Francisco
workshops, both "Crossing the Internet Threshold"--my, how things have
changed!--from which many participants went on to become expert users and
trainers.)
Below are descriptions of our most popular workshops today, but there are
more than we can fit into 2 days, so I am hoping for advice from Internet
learners and trainers about which six or seven to offer, given limited
facilities. Your "score" and comments about what you think are most needed
would be greatly appreciated. Also, let me know if you're interested in
receiving the results of this informal survey and I'll be glad to supply them.
Please respond directly to me at:
anne@library-solutions.com
Thanks!
--Anne Lipow
* * * * * * * * * * * * * * * * *
LSI INTERNET CAFETERIA: Possible June offerings at UC Berkeley
Score: 5=Very needed 1=Not needed
__Internet Basics (1/2 day)
__Finding It Fast on the Internet (1/2 day or 1 day)
__How to Teach-Pt 1: Group Instruction (1 day)
__How to Teach-Pt 2: One-on-one Instruction (1/2 day)
__How to Teach-Pt 3: Technologies to Enrich Your Presentation (1/2 day)
__Practical HTML for Beginners (1 day)
__Web Site Design and Maintenance (1/2 day or 1 day)
__Confronting the Internet's Ethical Issues (1/2 day)
__Neutral Questioning: How to Know the Client's Real Question (1/2 day)
Others?________________________________________________________________
WORKSHOP DESCRIPTIONS
Internet Basics: Introduction to the Primary Tools and Services
1/2 day, lecture-demos, hands-on exercises, practical take-home packet
Audience: Pre-Internet users
Covers an overview of basic Internet services (World Wide Web, FTP,
Telnet, Email and Newsgroups) and tools (Netscape, search engines and
directories). Emphasis is on Web and Netscape navigation skills,
understanding URLs, and saving results
Finding It Fast on the Internet: Search Techniques for Efficient Results
1/2 day or 1 day, lecture-demos, hands-on exercises, practical take-home
packet, disk with useful bookmarks
Audience: Reference and information desk staff
Prerequisite: Windows and Netscape navigation skills
This workshop gives you the confidence and skills to search the Internet for
specific information while working at the public service desk. Covers
principles of searching (types of searches, definition of
terms, Boolean operators), how to formulate a search strategy and use
Internet finding tools--including search engines and subject
directories--for efficient results, and how to evaluate your results.
Also covered in the full-day version: bookmark management (how to build
your personal reference resource).
How to Teach the Internet Part 1: Tips and Techniques for Group Instruction
1 day, lecture, demonstrations, exercises, handbook, disk with sample
PowerPoint presentations
Audience: Prospective or beginning trainers
Prerequisite: Knowledge of basic Internet tools and search strategies
Covers principles of learning, how people learn, why they fail,
teaching to different kinds of learners; special issues related to
teaching and learning the Internet; getting the right audience; useful
Internet instructional strategies; Internet tool traps: email, Web,
ftp, telnet, search engines, access issues; the preparation, the delivery;
creating effective overheads and handouts; thinking on your feet
(answering difficult audience questions); instructional writing
techniques.
How to Teach the Internet Part 2: One-on-one Brief Instruction
1/2 day, demonstration, discussion, hands-on exercises, practical take-home
packet
Audience: Reference and information desk staff
Prerequisite: Knowledge of basic Internet tools and search strategies
Teaches how to explain three common aspects of Internet use in 5-20
minute presentations to one or two learners at a time. In modules that
provide you with suggested scripts and other supporting materials, the
topics covered are:
Web navigation: How to I explore ...?
Basic searching techniques: How do I find ...?
Printing, downloading, and emailing: How do I save my results?
Also covered are, how to structure short answers to other complex
Internet questions; special tips for one-on-one training, including how
to assess your learner at the outset to ensure setting appropriate
goals and expectations for your session.
How to Teach the Internet Part 3: Using a Variety of Technologies to Enrich
Your Presentation
1/2 day, lecture, demonstration, hands-on exercises
Audience: Prospective and novice Internet trainers
Prerequisite: Knowledge of basic Internet tools and search strategies as
well as Windows navigation
This class recognizes that in today's high-tech world Internet
instructors are faced with a dazzling, sometimes mystifying, array of
sophisticated tools for enhancing their presentations. This workshop
gives you the knowhow to take advantage of a variety of hardware and
software tools such as scanners, PhotoShop, fax machines, Internet
resources, PowerPoint, and Windows to create professional looking
graphics and effective teaching tools. The class also covers how to
develop effective lesson plans that allow for easy transitions between
lecture and live demonstrations.
Practical HTML for Beginners
1 day, lecture, demonstration, hands-on exercises, workbook
This workshop is designed to provide the information and hands-on
experience required to gain a working and practical knowledge of HTML and
issues relating to its use. Using a workstation with HTML and Web client
software loaded, participants will complete exercises designed to
illustrate basic concepts covered in lecture and demonstration.
Participants will also receive written material that complements and
expands on the material presented in the workshop. Topics covered:
Basic HTML tag set (structural, formatting, highlighting, linking, and
image tags); authoring, validating, and translation software; how to
construct good HTML documents (design principles for home pages, etc.).
Faster students will also cover advanced HTML tags: tables, image maps, and
forms.
WEB Site Design and Maintenance
1/2 or 1 day, lecture, demonstration, workbook; possible hands-on lab
Prerequisite: Good working knowledge of HTML tag sets, including tables,
lists, links, inline images, and forms; and a conceptual understanding of
CGI/client-server.
This workshop provides an introduction to the more complex elements of
Web publishing. Through lecture, demonstration, and handouts,
participants will learn about Javascript, CGI, forms as database front-
ends, frames, animated pages, and Virtual Reality Modeling Language
(VRML). Tools for the automation of Web site design and maintenance
will be discussed and demonstrated.
Confronting the Internet's Ethical Issues
1/2 day, lecture, discussion, exercises, handouts
In this session participants will grapple with the difficult social
concerns and policy issues that Internet providers inevitably deal
with--such as, equality of access, free speech vs. harmful speech,
intellectual property and copyright vs. right to know, security and
privacy, access by children to pornography vs. objectionable material--
and provides the range of viewpoints to anticipate; current status of
laws and bills; and perspectives on successful approaches, strategies,
and policies by libraries.
Neutral Questioning: How to Know the Client's Real Question
1/2 day, lecture, demonstration, exercises
Audience: Reference and information desk staff
Prerequisite: none
Not an Internet skills workshop per se, this program recognizes that a
critical part of our success in helping a client find what is needed
via the Internet is understanding what the client really wants. We too
often misunderstand the question and try to answer it as we heard it,
not as the client intended us to hear it. NQ is a question-handling
technique that helps get at the real question quickly and effectively,
without prying. This session covers: some universal characteristics of
information seekers and why their questions are so often misstated; how
to set aside your knee-jerk erroneous assumptions about what the client
wants and elicit what the client is expecting you to hear; what makes a
question "neutral" and why and how it works; when NQ is not
appropriate. You will have an opportunity to experiment with NQ by
applying it to questions that you or your co-workers have been asked,
and will be given an assignment that encourages follow-up practice.
##End of Internet Cafeteria Possible Offerings##
**************************************************************************
* Anne Grodzins Lipow, Director *
* Library Solutions Institute and Press *
* Institute Office <> 2137 Oregon Street <> Berkeley, CA 94705 *
* anne@library-solutions.com <> Voice: 510-841-2636 <> Fax: 510-841-2926 *
* *
**** ****
* For information about LSI&P publications and seminars *
* for Internet learners and trainers *
* and for library professionals *
* Visit our Website: http://www.library-solutions.com *
* or *
* For seminars call 510-841-2636 *
* For publications call 415-592-8904 *
* Or email sales@library-solutions.com *
*** ***
