[32] in 1993-clients
[burke@MIT.EDU (Jerry Burke): guru from DEC to discuss monitors,
daemon@ATHENA.MIT.EDU (Peter Roden)
Fri Mar 13 09:27:34 1992
Date: Fri, 13 Mar 92 09:27:26
From: roden@MIT.EDU (Peter Roden)
To: 1993-clients@MIT.EDU
------- Forwarded Message
Date: Thu, 12 Mar 92 18:38:27 EST
From: burke@MIT.EDU (Jerry Burke)
To: roden@MIT.EDU
Subject: guru from DEC to discuss monitors, etc..
Cc: jis@MIT.EDU, cec@MIT.EDU, jon@MIT.EDU, nschmidt@MIT.EDU, dbaron@MIT.EDU
Hi Peter,
Tim Hicks additions to Andreas answers:
* Are there any statistics that Digital can supply on how often these
need to be focused?
ACCORDING TO Tim Hicks -- there are 12000 of the VRC16 (16" color
monitors) shipped. The one here at MIT is the only focus problem he
knows about. Tim said focusing may have to be done once or twice within
the 1st year or not at all, but may expect more often after few years (2
or 3).
* Can we be trained to focus these monitors? Will Digital focus these
as part of the service agreement? Is this a T&M charge? How will
differences in opinion ("it's out of focus" "No, it's not") be
resolved?
>The standard answer is that DEC will focus the monitors under warranty.
>A T&M charge would generally be charged if the problem falls outside of
>the service agreement in years 2 through 4. As far as differences in
>opinion regarding 'focus' we will work with you to get it right.
Period.
>Don't know yet about the self-maintenance piece.
* How long will it take to focus a monitor?
>That depends on what exactly is wrong. I suppose no longer than it has
>taken in the past. Tim says strictly a failed service question..
* Focusing must be done on-site as moving these monitors will have an
affect. This is a very BIG SAFETY ISSUE, as working on a powered-up
monitor incorrectly can literally kill someone.
--- Opening a monitors is definately not a good idea in the clusters. We
may have to swap out a monitor and bring it to a central location within
MIT for service. Since focusing and covergence adjustment problems can
take some time. Also because of the safety factors above.. -- My opinion
Jerry
* Can we evalaute the Trinitron monitor as opposed to the proposed
Hitachi monitor? How might this affect pricing?
>What do you mean by "evaluate", in terms of pricing? I'll have some
>pricing tomorrow.
ACCORDING TO -- Tim Hicks from DEC. We can get a Trinitron monitor it
may take a while. We will also have to replace the display adapter which
currently has a resolution of 1024x768.
The Trinitron adapter is called the HX option it gets installed in the
turbochannel slot (resolution 1280x1024). Because you are asking for a
Trinitron monitor (Model#VRT16) and the HX option, pricing would be
affected. He does not know how much.
Peter, you also wanted to know if we could get a guru in to discuss the
workstations and monitors. Tim said he was the guru. He can make
arrangements to get an engineer who knows the monitors, but it would
take a few weeks.
I asked him to get the engineer and we will wait for him to contact us
with a date. I left your name, phone number and userid with him, if you
think its not within the time factor, Tim just has to know.
I will be away next week.
I called Andrea today because the maxine monitor does not have a
focusing problem, but a convergence problem. If you look at where the
foreground and backgroud borders meet on the left side of the screen,
you will notice there is a green color at the top of the border and a
kind of purplish color (maybe can consider it violet) at the bottom.
This is a convergence problem. I called Andrea who said she would have a
Service Rep. (not a regular service rep. come in with 24 to 36 hours). I
did not see anyone yesterday, did you?
Today Andrea said Dave Towle will be assigned to fix the convergence
problem. Dave has been notified and will be here. If he is not already.
In reference to the CLient workstations::::::::::
Also I just want to be sure that you heard what I said about the
diskette drives being needed for support.
For example, the way we currently load software on the DS3100s, we need
access to a SPECIFIC server, (atalanta), we have to supply the NIC board
address to ops, then ops inputs this address, then we use the tftp
option to download the software on these workstations. If the fileserver
is down we cannot load these workstations.
If we have a diskette, we can set it up so we can load software from any
server.
Also it sometimes takes a multiple number of tries to load the software,
because it appears to time out. Lou, Brian and I witnessed this in Bldg.
1-115 and in 33-222. This does affect service and is time consuming
when things don't go correctly.
Another question I have is about the boot proms, will we have DEC field
service install or upgrade them or will that be in place at the time of
arrival. I believe we needed to have VS3100s get new proms with IP
support, because the proms that came with the workstation did not have
it. This required loading systems from a vs2000. I hope we can avoid
that.
I don't know the exact history, so I hope you get the points I am
bringing out.
Jerry
Jerry
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