[27] in 1993-clients
["ANDREA HAUSER, MIT SALES, 617.654.1537"
daemon@ATHENA.MIT.EDU (Peter Roden)
Wed Mar 11 10:42:02 1992
Date: Wed, 11 Mar 92 10:41:28
From: roden@MIT.EDU (Peter Roden)
To: 1993-clients@MIT.EDU, acmg@MIT.EDU, burke@MIT.EDU, mar@MIT.EDU
------- Forwarded Message
Date: Tue, 10 Mar 92 23:10:03 EST
From: "ANDREA HAUSER, MIT SALES, 617.654.1537" <hauser@nemail.enet.dec.com>
To: roden@Athena.MIT.EDU
Cc: burke@mit.edu, cec@mit.edu, hayesm@uswav1.enet.dec.com,
hicks@hxtrix.enet.dec.com, celona@nemail.enet.dec.com,
"bxo::walter mello"@mts$.enet.dec.com, hauser@nemail.enet.dec.com
Apparently-To: cec@mit.edu, burke@mit.edu, roden@athena.mit.edu
Subject: 16" monitor questions
Peter:
Thanks for your memo. Let me see if I can take a stab at these questions
while the services group is finding more detailed information. Also, Tim
Hicks & I are going to E40 tomorrow to take a peek at Maxine to get a first
hand view.
* Are there any statistics that Digital can supply on how often these
need to be focused?
>Being investigated--but the product was only announced in December.
* Can we be trained to focus these monitors? Will Digital focus these
as part of the service agreement? Is this a T&M charge? How will
differences in opinion ("it's out of focus" "No, it's not") be
resolved?
>The standard answer is that DEC will focus the monitors under warranty.
>A T&M charge would generally be charged if the problem falls outside of
>the service agreement in years 2 through 4. As far as differences in
>opinion regarding 'focus' we will work with you to get it right. Period.
>Don't know yet about the self-maintenance piece.
* How long will it take to focus a monitor?
>That depends on what exactly is wrong. I suppose no longer than it has
>taken in the past.
* Focusing must be done on-site as moving these monitors will have an
affect. This is a very BIG SAFETY ISSUE, as working on a powered-up
monitor incorrectly can literally kill someone.
>Don't know yet.
* Can we evalaute the Trinitron monitor as opposed to the proposed
Hitachi monitor? How might this affect pricing?
>What do you mean by "evaluate", in terms of pricing? I'll have some
>pricing tomorrow.
>Andrea
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