[6922] in SIPB IPv6
armed unconsciously
daemon@ATHENA.MIT.EDU (Dick)
Tue Jul 17 09:01:52 2007
Date: Tue, 17 Jul 2007 09:01:51 -0400
From: Dick <dlzi@tomah.com>
To: sipbv6@mit.edu
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As you can imagine, amateur bloggers have been up in arms about the
commercialisation of their "art", but I think this is a natural
extension to the BPO mindset.
Firstly Convergys will immediately become a target for a take over and
second, all the other HRO companies operating in Europe will want a
piece of the action too. One has to remember that French, German, Dutch
and Swiss education is also not selective.
As Han Solo said: "I've got a bad feeling about this". The internecine
wars between non-standard browsers vying for market domination is an old
story, but I think we can learn from it.
That's largely because I find it very difficult to get firm-level data
from the European companies for any of my research projects.
Sourcing, which includes both shared service operations and outsourcing
is maturing but I do not believe that the MCA is helping its members
with this slap-dash analysis.
How many deals have gone south because the client doesn't understand
what it's losing in outsourcing some "non-core" but vital bit of the
business? I recommend that you read it.
Little wonder the West is suffering from future shock. But, making the
leap in thought that has been occurring routinely in the HR space over
at least the last five years, seems to be beyond them. at least until
the next time. Interestingly, this is the same for any market, product,
company or even person.
com that India's ITO and BPO firms are going to implement a competence
exam created by Nasscom.
I not entirely surprised at the number of people who needed to take a
"comfort break" so early in the morning. There is a direct correlation
between mentions of BPO in dejanews.
I've been banging on how protectionism doesn't work for some time. One
has to remember that French, German, Dutch and Swiss education is also
not selective. I believe that we in the sourcing market can learn much
from web designers. It is high volume work with thin margins for
customer-facing tasks such as settling card bills. Admittedly, there is
no Microsoft-like dominant player in the BPO market, but as the market
continues to consolidate, these dominancies may yet appear. I do not
know any other industry in any other country that would react this
quickly. Interestingly, this is the same for any market, product,
company or even person.
If Convergys can demonstrate that an end-to-end proposition is possible
and profitable, I am certain that two things will happen. If Convergys
can demonstrate that an end-to-end proposition is possible and
profitable, I am certain that two things will happen. This is often
because companies are under pressure to outsource from shareholders, the
business press and analysts, he adds. The internecine wars between
non-standard browsers vying for market domination is an old story, but I
think we can learn from it.
Certainly they can see the benefits of creating a shared operation,
thereby reducing FTEs and costs - and improving reporting, compliance
and standards. A majority of them are women and they have set their own
working hours. There are many indeed who think that standards will never
become the norm.
It's interesting how the response to the surge in outsourcing in Europe
echoes the yesteryear American backlash.
Elsewhere it looks plain daft.
It is high volume work with thin margins for customer-facing tasks such
as settling card bills. As Han Solo said: "I've got a bad feeling about
this". I'll find out more and report back.
While much has been said on the former, recovering from a failed
outsourcing deal is a topic that has received much lesser attention in
the business press.
It's interesting how the response to the surge in outsourcing in Europe
echoes the yesteryear American backlash.
I just think we need it. at least until the next time.
It is high volume work with thin margins for customer-facing tasks such
as settling card bills. Rather than fighting the system, many internal
auditors now view the worry and work SOX has presented as proof that
there was a need for stricter policies to be put in place. Firstly
Convergys will immediately become a target for a take over and second,
all the other HRO companies operating in Europe will want a piece of the
action too. Certainly they can see the benefits of creating a shared
operation, thereby reducing FTEs and costs - and improving reporting,
compliance and standards.
To globalization's skeptics, however, what's good for Corporate America
translates into layoffs and lower pay for workers.
In a side issue, my wife an I were discussing the future direction for
the education of our children. The Euro zone will undoubtedly be damaged
by a weak Germany and this will ultimately play into the hands of the
US. Logica's business in France and Germany has been struggling and the
division had posted a loss in the first half. To globalization's
skeptics, however, what's good for Corporate America translates into
layoffs and lower pay for workers.
She naturally has a US-centric slant, but I was particularly taken with
her analysis: .
I not entirely surprised at the number of people who needed to take a
"comfort break" so early in the morning. It's interesting how the
response to the surge in outsourcing in Europe echoes the yesteryear
American backlash.
I recommend that you read them all. It is nice to hear that the EU is
getting the message. The argument I gave last week still stands.
