[13959] in SIPB_Linux_Development
=?GB2312?B?ODAwNDQ10NB61f54udxjwO12vfhuu69lwts=?=
daemon@ATHENA.MIT.EDU (=?GB2312?B?zumhobe8?=)
Wed May 30 08:26:46 2012
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<html>
<head>
<title>行政管理实操训练</title>
<meta name="GENERATOR" content="Microsoft FrontPage 3.0">
</head>
<body>
<div align="left">
<table border="1" width="716" height="244">
<tr>
<td width="716" height="244"><table>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl78" width="22" style="height:14.25pt;width:17pt"></td>
<td class="xl73" width="563" style="width:422pt"></td>
<td class="xl77" width="27" style="width:20pt"></td>
</tr>
<tr height="25" style="height:18.75pt">
<td height="25" class="xl72" style="height:18.75pt"></td>
<td class="xl57">
行政管理实操训练</td>
<td class="xl67"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl62" style="height:14.25pt"></td>
<td class="xl55"></td>
<td class="xl61"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl71" style="height:14.25pt"></td>
<td class="xl54">【培训时间】2012年6月09-10日北京<span style="mso-spacerun:yes">
</span>6月16-17日深圳<span style="mso-spacerun:yes"> </span>07月07-08日上海</td>
<td class="xl66"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl71" style="height:14.25pt"></td>
<td class="xl54">【培训对象】行政总监、行政经理、办公室主任、董事长秘书、总经理秘书、行政助理、行</td>
<td class="xl66"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl71" style="height:14.25pt"></td>
<td class="xl54"><span style="mso-spacerun:yes">
</span>
政主管等其它行政管理人员。</td>
<td class="xl66"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl71" style="height:14.25pt"></td>
<td class="xl54">【培训费用】￥3200元/人
含中餐，资料，合影，发票，茶点等</td>
<td class="xl66"></td>
</tr>
<tr height="20" style="mso-height-source:userset;height:15.0pt">
<td height="20" class="xl83" style="height:15.0pt"></td>
<td class="xl84">主办单位：高森培训网(www.gaosenpx.com)</td>
<td class="xl82"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl83" style="height:14.25pt"></td>
<td class="xl84">【垂询热线】<span style="mso-spacerun:yes"> </span>４００-６８３-９８８５(免长途话费)<span
style="mso-spacerun:yes"> </span>q--q:９７６６８１５８１</td>
<td class="xl82"></td>
</tr>
<tr height="20" style="height:15.0pt">
<td height="20" class="xl81" style="height:15.0pt"></td>
<td class="xl79">【深圳/市场部】０７５５-６１２８９５５８<span
style="mso-spacerun:yes"> </span>业务信箱：vipppt@sina.com</td>
<td class="xl80"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl70" style="height:14.25pt"></td>
<td class="xl60">【课程背景】</td>
<td class="xl65"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">随着企业管理水平的不断提升，对行政管理的专业素质要求也越来越高，他们在工作中常遇</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">到以下问题，不清楚行政管理在企业中的价值，不明晰自己的工作职责与角色定位，或者不</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">知道如何去管理团队。诸如此类的问题，都是每个行政管理人员都要面对的，如何把握正确</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">思路和方向、找到最适当方法，迅速提升自身职业素养、有效控制行政成本，更好的达成企</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">业管理的目的</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl70" style="height:14.25pt"></td>
<td class="xl60">【培训目的】</td>
<td class="xl65"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">本课程专门为行政总监、行政经理、董事会或总经办秘书、行政部门工作人员、部门经理助</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">理、其他行政人员设计提升专业能力，成为上司在工作中的得力助手而设计的，目的是要使</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">学员能够帮助上司提升工作效率与品质，维护商业形象，取得事业更大成功，成为老板的</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">“管家”，
做好办公室的上传下达、做好领导的左膀右臂和参谋助手。</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl70" style="height:14.25pt"></td>
<td class="xl60">【导师简介】[欧阳少波]</td>
<td class="xl65"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">教育背景：北京大学 工商管理硕士</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">工作经历：曾任职于华为、EATON、艾默生电气、微软（中国）有限公司、IBM公司等500强</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">企业的工作背景、对不同企业的深入咨询经验，系统缜密的思维体系给学员专业的提升</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"
x:str="专长领域：行政统筹管理、战略规划、组织设计、业务流程与制度、人力资源管理等 ">专长领域：行政统筹管理、战略规划、组织设计、业务流程与制度、人力资源管理等<span
style="mso-spacerun:yes"> </span></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">授课风格：前沿的理念、综合各个管理大师的观点、系统的方法，大量的案例互动，力求做</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">到观念、思维和行为的改变</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">部分培训客户：中国电信乌鲁木齐分公司、中国电信增值运营中心、中国移动网络管理中心</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">、中石油华北油田钢管公司、中国石油西南销售公司、中国电子信息产业集团、中国南方电</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58" x:str="网、上海豫园、宁波日升电器有限公司等 ">网、上海豫园、宁波日升电器有限公司等<span
style="mso-spacerun:yes"> </span></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">部分咨询客户：</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">中国烟草长沙市公司企业文化、服务品牌项目</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> -----------</span>为长沙烟草全面设计服务品牌管理体系和企业文化体系项目。</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">山东万丰集团公司组织结构与流程、薪酬与绩效管理、股权激励项目</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> --------</span>为该企业的组织机构、业务流程优化、薪酬、绩效考核管理和股权</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58" x:str="激励体系方案进行全面设计。 ">激励体系方案进行全面设计。<span
style="mso-spacerun:yes"> </span></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">南昌蓝天驾校连锁管理咨询项目</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> --------</span>为保证驾校连锁项目的顺利实施，建立企业连锁管理体系，主要负责流程</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">和行为的标准化。</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">敏华控股有限公司</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> ---------</span>组织机构、业务流程优化、岗位管理、人力资源体系规划、薪酬、</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">绩效考核管理方案进行全面设计。</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl70" style="height:14.25pt"></td>
<td class="xl60">【课程大纲】</td>
<td class="xl65"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">第一讲、 行政管理——行政统筹</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">一、行政事务性工作的内部分工-----如何让行政部工作出彩</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、行政部门结构设计</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政部门设计的八大原则</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>每个接触点都是白金点</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>内部服务质量与服务利润链</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政团队建设的八个要素</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政团队建设的五个阶段</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、保洁员管理最佳实践</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>示范比批评更有价值</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>照顾好您的顾客</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、前台接待--企业的形象代表</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>信件管理工作分析与管理的最佳实践</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>接待礼仪与行为规范</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>电话管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>台账管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>前台巡检表设计</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、食堂管理的四大难题解决的最佳实践</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实战：如何让行政部出彩</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、秘书—/领导的得力助手</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>时间管理的四象限法则</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>时间管理的三个重要步骤</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>谋杀时间的四个凶手</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>差旅管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">二、行政办公费用管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、预算管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、行政办公用品管理的三种方式</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、差旅行程管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、车辆管理不同方式??????</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">5、食堂管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实操：如何制定行政管理部的预算</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">三、会议管理----你可以做得更出色</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、会务分类－组织思路2、组织阶段：会前准备、会中协助、会后整理3、如何担任会议主</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">持人4、如何当好会议秘书？如何组织开会5、如何避免陷于会议忙碌之中？</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">6、督导督办的三个主要方面与三个要素</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">四、接待管理</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、商务礼仪的三个核心要素??????????2、商务接待</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政人员的着装、仪表、语言</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政接待安排与点菜</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>行政接待的无缝连接</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">第二讲、
行政的使命、目的和价值——如何做一名出色的当家人</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">一、现代企业中办公室的使命、目的和存在价值</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1. 做好办公室工作的三重境界；</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2. 实现办公室重要地位的唯一途径；</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58" x:str="3. 管理办公室的三种方法； ">3.
管理办公室的三种方法；<span style="mso-spacerun:yes"> </span></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">实操演练：行政部门成功之道？</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">三、行政管理的权利</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1.职业生涯中的劳伦斯定律</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2.工作中的角色与ARCPI模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3.行政管理人员如何跟其它部门人员打交道</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4.行政管理人员如何跟上级打交道</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">5.行政管理人员如何跟下属打交道</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例讨论：行政主管职业生涯成功之道</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">第三讲：行政管理人员的能力素质模型----先人后事，先提升您的能力，再提升您的业绩</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">一、行政管理人员的能力素质要求</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、能力素质模型基本概念与行政管理人员的能力素质模型的特点</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、行政管理人员的能力发展路径与岗位图谱</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、行政管理人员能力素质开发</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例分享：行政主管能力的素质模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>总裁秘书的能力素质模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>档案管理人员的能力素质模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">二、行政管理人员沟通能力建设----行政人员必备技能</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、沟通的模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、语言与非语言沟通</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、成功沟通的四个步骤</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、沟通的三大法则</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58" x:str="5、如何批评和表扬下属 ">5、如何批评和表扬下属<span
style="mso-spacerun:yes"> </span></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实战：如何批评司机王罡6、公文写作</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>公文写作技巧---公文写作的5个关键步骤</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>金字塔写作原则---公文写作的最佳写作法则 案例：高级秘书何芬的烦恼</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"><span style="mso-spacerun:yes"> </span>实操演练：年中总结</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">7、PPT写作法则与技巧</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">PPT吸引人的关键法则---伟大的思想与广告式表达</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">PPT的3R原则</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">实战案例：8步铸就世界级ppt演讲</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">三、行政管理人员解决问题能力建设----行政管理人员工作思维突破</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、界定问题—-成功的出发点</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、分解问题—-理性思维突破</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、优先排序—-行动指南</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、分析议题—-具体问题指引</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">5、关键性分析---具体问题具体分析</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">6、归纳建议---解决方案汇总</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">7、交流沟通—贯穿始终</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实操：公司10周年庆典</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">四、行政管理人员绩效管理能力建设---行政管理人员的核心工作</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、绩效管理成功的核心要素之一 -- 先人后事</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、绩效管理成功的核心要素之二 --
两个勤劳的人（主管与人力资源绩效管理员）</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、绩效管理行政管理人员绩效管理指标库建设的两个工具---平衡积分卡与CQQT模型</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、绩效辅导与检查计划</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、绩效考核</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">4、绩效反馈面谈与改进计划</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实操：如何考核公司秘书</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl69" style="height:14.25pt"></td>
<td class="xl59"></td>
<td class="xl64"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">五、行政管理人员制度管理能力建设----行政管理人员必须掌握的核心技能</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、制度的制定—-制度制定的7个要素</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、制度的管理---火炭效应与破窗户理论</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实操：如何拟定管理制度</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">六、行政管理人员流程管理能力建设----行政管理人员必备技能</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">1、流程的价值</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">2、流程的规范与标准格式</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">3、流程的三个关键成功要素</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">案例实操：会议管理流程</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">分享收获与行动计划</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58"></td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">课程赠送资料：</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">行政管理部门全套岗位说明书</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">行政管理部门全套制度</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">行政管理部门全套流程</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">行政管理部门必须掌握的管理知识</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">PPT精美（400多个胚）模板</td>
<td class="xl63"></td>
</tr>
<tr height="19" style="height:14.25pt">
<td height="19" class="xl68" style="height:14.25pt"></td>
<td class="xl58">彼得德鲁克、稻盛和夫、杰克.韦尔奇等经典管理著作</td>
<td class="xl63"></td>
</tr>
<tr height="20" style="height:15.0pt">
<td height="20" class="xl76" style="height:15.0pt"></td>
<td class="xl75"></td>
<td class="xl74"></td>
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</table>
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</div>
</body>
</html>
