[2636] in Release_7.7_team
Re: Please strongly consider backing out the zephyr servers
daemon@ATHENA.MIT.EDU (Ted McCabe)
Wed Mar 7 11:35:54 2001
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Date: Wed, 7 Mar 2001 11:35:40 -0500
To: Garry Zacheiss <zacheiss@mit.edu>, "Jeffrey I. Schiller" <jis@mit.edu>
From: Ted McCabe <ted@MIT.EDU>
Cc: Garry Zacheiss <zacheiss@mit.edu>, "Susan S. Minai-Azary" <azary@mit.edu>,
Greg Hudson <ghudson@mit.edu>, John Hawkinson <jhawk@mit.edu>,
release-team@mit.edu, op@mit.edu, winzephyr-release@mit.edu
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My apologies for continuing the disussion on this topic, but it
strikes that during all of this discussion that there is a
fundamental question that is explicitly unanswered.
Who do we consider to be a customer?
It seems to me that we don't all have the same idea what the answer
is. I have the impression that ASO and ghudson addressed this zephyr
problem from the point of view that a customer is basically someone
who uses IS supported software, while Jeff and Susan et. al. seem to
have been working with the idea that a customer is basically someone
who uses IS' servers.
I expect I haven't quite captured the exact notion that people
consider the answer to be. I just want to point out that our
differences in this regard seem a likely cause as to our different
respective reactions to the situation.
The result being that some of us initially considered customers to be
affected and others didn't.
--Ted
