[2396] in Enterprise Print Delivery Team
Re: Brio Query printing to file
daemon@ATHENA.MIT.EDU (Theresa M Regan)
Sun Mar 17 18:29:04 2002
Message-Id: <5.0.2.1.2.20020317165133.040caec0@hesiod>
Date: Sun, 17 Mar 2002 18:29:00 -0500
To: rclarke@MIT.EDU
From: Theresa M Regan <tregan@MIT.EDU>
Cc: printdel@MIT.EDU, huxley@MIT.EDU, rferrara@MIT.EDU, georgep@MIT.EDU,
tregan@MIT.EDU
In-Reply-To: <p05010406b8b6d454c740@[18.152.2.129]>
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Hi Rocklyn,
thanks for the further clarification... sorry, my conclusion was
inaccurate... it was based on my understanding that when we received
requests to create an SAP R/3 output device the various IPM pieces would be
in place and working... I did try to validate the status; however, I
stopped looking once I received the automated message from computing-help...
I wonder... should we be sending automated messages if the queue is not
ready for use?
Thanks,
Theresa
p.s. just confirming... "gltt" is still unavailable for testing?
At 05:37 PM 3/14/2002 -0500, Rocklyn E. Clarke wrote:
>Hi Theresa,
>
>We aren't rejecting print jobs due to missing user information.
>
>I know that your print request was rejected by IPM, but I don't believe
>this was caused by the absence of "tregan" from the IPM database. We are
>sending email to users with missing information (e.g. cost object,
>building and room number), but we are not rejecting the print jobs.
>
>I believe that the problem was caused by the absence of the corresponding
>printcap entry for rec in pillage. Because we are not yet automatically
>processing Moira updates, the printcap entry had to be created
>manually. It is now in place, and I have indeed received an SAP printout
>from you dated March 5 at 8:52am.
>
>Rocklyn
>
>-------
>At 2:18 AM -0500 3/14/02, Theresa M Regan wrote:
>>Hi Lynne,
>>
>>I believe, this example was used to try an illustrate what happens
>>if/when a print request is sent to a queue for which the user is not
>>cleared to direct print requests to.
>>
>>The end-user has requested their report and sent it to an IPM queue. The
>>report takes some time to produce. Brio Query finishes; however, the
>>printout is rejected by IPM. One of the suggestions mentioned was if the
>>end-user sends the request to a file, they can easily submit and resubmit
>>the file for printing. Also, the web form requests the necessary
>>information at the time of submission.
>>
>>I recently experienced this while trying to test "rec". "rec" came
>>through the moira to windsurf process at the end of February. I tested
>>it from Athena and SAP (SF2). From SAP, the print job completed as
>>expected and is no longer available to me from within SAP; however, it
>>was rejected from IPM because "tregan" is not within the IPM database. I
>>understand that I can add my information to the IPM database and will in
>>the near future. However, I would still need to re-request this report.
>>
>>Thanks,
>>Theresa
