[2391] in Enterprise Print Delivery Team
Re: Brio Query printing to file
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Thu Mar 14 17:37:21 2002
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Date: Thu, 14 Mar 2002 17:37:16 -0500
To: Theresa M Regan <tregan@MIT.EDU>
From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
Cc: printdel@MIT.EDU, huxley@MIT.EDU, rferrara@MIT.EDU, georgep@MIT.EDU
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Hi Theresa,
We aren't rejecting print jobs due to missing user information.
I know that your print request was rejected by IPM, but I don't
believe this was caused by the absence of "tregan" from the IPM
database. We are sending email to users with missing information
(e.g. cost object, building and room number), but we are not
rejecting the print jobs.
I believe that the problem was caused by the absence of the
corresponding printcap entry for rec in pillage. Because we are not
yet automatically processing Moira updates, the printcap entry had to
be created manually. It is now in place, and I have indeed received
an SAP printout from you dated March 5 at 8:52am.
Rocklyn
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At 2:18 AM -0500 3/14/02, Theresa M Regan wrote:
>Hi Lynne,
>
>I believe, this example was used to try an illustrate what happens
>if/when a print request is sent to a queue for which the user is not
>cleared to direct print requests to.
>
>The end-user has requested their report and sent it to an IPM queue.
>The report takes some time to produce. Brio Query finishes;
>however, the printout is rejected by IPM. One of the suggestions
>mentioned was if the end-user sends the request to a file, they can
>easily submit and resubmit the file for printing. Also, the web
>form requests the necessary information at the time of submission.
>
>I recently experienced this while trying to test "rec". "rec" came
>through the moira to windsurf process at the end of February. I
>tested it from Athena and SAP (SF2). From SAP, the print job
>completed as expected and is no longer available to me from within
>SAP; however, it was rejected from IPM because "tregan" is not
>within the IPM database. I understand that I can add my information
>to the IPM database and will in the near future. However, I would
>still need to re-request this report.
>
>Thanks,
>Theresa
>
