[2304] in Enterprise Print Delivery Team
Re: Central Print Service Error Report
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Wed Feb 20 14:47:02 2002
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Message-Id: <p05010415b899ab69a8cf@[10.0.1.14]>
In-Reply-To: <3.0.32.20020219163923.0083e100@po12.mit.edu>
Date: Wed, 20 Feb 2002 14:47:01 -0500
To: Art Anger <Anger@MIT.EDU>
From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
Cc: Barbara Goguen <goguen@MIT.EDU>,
Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
Hi Art,
The Enterprise Printing Delivery Team reviewed your comments during
this morning's team meeting. In the course of our review we realized
that the sample email that I sent to Barbara was not after all the
latest version. I apologize for this. I am appending the latest
version below. I believe that it addresses some of your concerns.
We will address the others via a separate email.
Rocklyn
P.S. I deliberately did not edit out the previous emails in this
chain so that you would be able to readily compare the new "latest"
text with the old "latest" text.
--------------------------------------------------------------------------------
To: fbaars@mit.edu
Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
From: computing-help@mit.edu
Date: Fri, 11 Jan 2002 10:18:29 -0500
Sender: root@pillage.mit.edu
Hello,
You are receiving this email because you apparently submitted a print
job to the MIT Central Printing Service
(http://web.mit.edu/is/help/printing/central/) which resulted in one
or more errors:
Error: Missing cost object for user fbaars
Error: Missing building for user fbaars
Error: Missing room number for user fbaars
Unless you have a valid cost object and a valid building and room
number in the print service database, your print job will require
additional work to be delivered properly and in a timely fashion. To
ensure proper handling and delivery, please go to the following URL
and fill in the information.
https://pillage.mit.edu/accountinfo/accountinfo.html
Filling in this information should enable you to print successfully.
You will not be charged for this printing service; the cost object is
for usage reporting.
If you believe that you have received this email in error, please
notify the Computing Help Desk at computing-help@mit.edu or
617-253-1101. The information provided below will help them to
resolve the problem.
--------------------------------------------------------------------------------
MIT Central Print Service Print Job Error Report (for use by Help Desk staff):
User Name : fbaars
Host Name : housecall.mit.edu
Cost Object :
Building :
Room :
Original Queue : central-letter
Current Queue : central-letter
Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
Job Name : TestPage
--------------------------------------------------------------------------------
At 4:39 PM -0500 2/19/02, Art Anger wrote:
>Rocklyn--
>I see one (1.5) confusing point in the proposed error report--It asks for a
>cost object in order to offer a free service:
>--It may help a few clients to explain that a cost object is a billing
>account number.
>--It may help many clients to explain that they won't be billed even after
>they do supply a number.
>--It could satisfy some to explain why the number is required.
>--It could be important to students and consultants to be told how to
>obtain a billing number, or how they can print by other means without one.
>
>This same information should also be on the listed web page, and probably
>the "main" InfoPrint page as well. As of today, that page:
> https://pillage.mit.edu/index.html
>--Presumes that the reader knows what the service is and who is eligible
>for it.
>--Offers no department name (for "our database") or consulting-contact
>information.
>--Seems to present topics in random order; I would expect job submission
>to precede checking on submitted jobs.
>--Is lacking text-only labels on the last three topic buttons (as are some
>buttons on linked pages).
>
>Thanks.
>--Art
>-----------------
>>Date: Tue, 19 Feb 2002 16:04:22 -0500
>>To: helpstaff@mit.edu
>>From: Barbara Goguen <goguen@MIT.EDU>
>>Subject: Central Print Service Error Report
>>
>>I asked that we get a copy of this letter as it refers confused
>>central print service users to us. If you go to the account info
> >link included in the letter, it simply prompts for your account
>>number, building and room number. I don't think this should generate
>>any calls to us, but in case it does, we should know what the client
>>has received.
>>
>>-Barbara
>>
>>>Date: Fri, 15 Feb 2002 15:36:36 -0500
>>>To: "Goguen, Barbara J" <goguen@mit.edu>
>>>From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
>>>Subject: Fwd: Central Print Service Error Report: rclarke@mandela-1.mit.edu
>>>Cc: Enterprise Printing Delivery Team <PRINTDEL@mit.edu>
>>>
>>>Hi Barbara,
>>>
>>>Dave Lambert asked me to forward you a sample of the automated email
>>>that we propose to send out to print job submitters in the name of
>>>the Computing Help Desk. The forwarded email below was generated
>>>after I removed all of my user information (i.e. cost object,
>>>building, and room number) from our database and then used lpr from
>>>Athena to submit a print job to one of the print queues managed by
>>>the central printing service. Please let me know if you have any
>>>questions or if we need to change any of the text.
>>>
>>>Thanks,
>>>Rocklyn
>>>
>>>--- begin forwarded text
>>>
>>>
>>>To: rclarke@mit.edu
>>>Subject: Central Print Service Error Report: rclarke@mandela-1.mit.edu
>>>From: computing-help@MIT.EDU
>>>Date: Fri, 15 Feb 2002 15:31:15 -0500
>>>Sender: root@pillage.mit.edu
>>>
>>>
>>>Hello,
>>>
>>>You are receiving this email because you apparently submitted
> >>a print job to the MIT Central Printing Service which resulted
> >>in one or more errors:
> >>
> >>--------------------------------------------------------------------------
>------
>>>MIT Central Print Service Print Job Error Report
>>>User Name : rclarke
>>>Host Name : mandela-1.mit.edu
>>>Cost Object :
>>>Building :
>>>Room :
>>>Original Queue : rclarke-ipm
>>>Current Queue : rclarke-ipm
>>>Spool File : /var/spool/printer/rclarke-ipm/dfA011mandela-1.mit.edu
>>>Job Name : owl.ps
>>>
>>>Error: Missing cost object for user rclarke
>>>Error: Missing building for user rclarke
>>>Error: Missing room number for user rclarke
>>>--------------------------------------------------------------------------
>------
>>>
>>>In order for us to properly process your job we need to have a
>>>valid cost object and a valid building and room number for delivery.
>>>You can update this information in our database from the following
>>>URL:
>>>
>>> https://pillage.mit.edu/accountinfo/accountinfo.html
>>>
>>>If you believe that you have received this email in error, please
>>>notify the Computing Help Desk (computing-help@mit.edu or 617-253-1101)
>>>
>>>--- end forwarded text
>>
>>
