[2299] in Enterprise Print Delivery Team
Re: Central Print Service Error Report
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Tue Feb 19 22:27:28 2002
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In-Reply-To: <3.0.32.20020219163923.0083e100@po12.mit.edu>
Date: Tue, 19 Feb 2002 22:27:24 -0500
To: Art Anger <Anger@MIT.EDU>
From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
Cc: Barbara Goguen <goguen@MIT.EDU>,
Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>
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Hi Art,
Thanks! We will discuss this at our next meeting.
Rocklyn
-------
At 4:39 PM -0500 2/19/02, Art Anger wrote:
>Rocklyn--
>I see one (1.5) confusing point in the proposed error report--It asks for a
>cost object in order to offer a free service:
>--It may help a few clients to explain that a cost object is a billing
>account number.
>--It may help many clients to explain that they won't be billed even after
>they do supply a number.
>--It could satisfy some to explain why the number is required.
>--It could be important to students and consultants to be told how to
>obtain a billing number, or how they can print by other means without one.
>
>This same information should also be on the listed web page, and probably
>the "main" InfoPrint page as well. As of today, that page:
> https://pillage.mit.edu/index.html
>--Presumes that the reader knows what the service is and who is eligible
>for it.
>--Offers no department name (for "our database") or consulting-contact
>information.
>--Seems to present topics in random order; I would expect job submission
>to precede checking on submitted jobs.
>--Is lacking text-only labels on the last three topic buttons (as are some
>buttons on linked pages).
>
>Thanks.
>--Art
>-----------------
>>Date: Tue, 19 Feb 2002 16:04:22 -0500
>>To: helpstaff@mit.edu
>>From: Barbara Goguen <goguen@MIT.EDU>
>>Subject: Central Print Service Error Report
>>
>>I asked that we get a copy of this letter as it refers confused
>>central print service users to us. If you go to the account info
>>link included in the letter, it simply prompts for your account
>>number, building and room number. I don't think this should generate
>>any calls to us, but in case it does, we should know what the client
>>has received.
>>
>>-Barbara
>>
>>>Date: Fri, 15 Feb 2002 15:36:36 -0500
>>>To: "Goguen, Barbara J" <goguen@mit.edu>
>>>From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
>>>Subject: Fwd: Central Print Service Error Report: rclarke@mandela-1.mit.edu
>>>Cc: Enterprise Printing Delivery Team <PRINTDEL@mit.edu>
>>>
>>>Hi Barbara,
>>>
>>>Dave Lambert asked me to forward you a sample of the automated email
>>>that we propose to send out to print job submitters in the name of
>>>the Computing Help Desk. The forwarded email below was generated
>>>after I removed all of my user information (i.e. cost object,
>>>building, and room number) from our database and then used lpr from
>>>Athena to submit a print job to one of the print queues managed by
>>>the central printing service. Please let me know if you have any
>>>questions or if we need to change any of the text.
>>>
>>>Thanks,
>>>Rocklyn
>>>
>>>--- begin forwarded text
>>>
>>>
>>>To: rclarke@mit.edu
>>>Subject: Central Print Service Error Report: rclarke@mandela-1.mit.edu
>>>From: computing-help@MIT.EDU
>>>Date: Fri, 15 Feb 2002 15:31:15 -0500
>>>Sender: root@pillage.mit.edu
>>>
>>>
>>>Hello,
>>>
>>>You are receiving this email because you apparently submitted
> >>a print job to the MIT Central Printing Service which resulted
> >>in one or more errors:
> >>
> >>--------------------------------------------------------------------------
>------
>>>MIT Central Print Service Print Job Error Report
>>>User Name : rclarke
>>>Host Name : mandela-1.mit.edu
>>>Cost Object :
>>>Building :
>>>Room :
>>>Original Queue : rclarke-ipm
>>>Current Queue : rclarke-ipm
>>>Spool File : /var/spool/printer/rclarke-ipm/dfA011mandela-1.mit.edu
>>>Job Name : owl.ps
>>>
>>>Error: Missing cost object for user rclarke
>>>Error: Missing building for user rclarke
>>>Error: Missing room number for user rclarke
>>>--------------------------------------------------------------------------
>------
>>>
>>>In order for us to properly process your job we need to have a
>>>valid cost object and a valid building and room number for delivery.
>>>You can update this information in our database from the following
>>>URL:
>>>
> >> https://pillage.mit.edu/accountinfo/accountinfo.html
>>>
>>>If you believe that you have received this email in error, please
>>>notify the Computing Help Desk (computing-help@mit.edu or 617-253-1101)
>>>
>>>--- end forwarded text
>>
>>
