[2212] in Enterprise Print Delivery Team
Re: Can the BLT Handle Automated Email re Central Printing
daemon@ATHENA.MIT.EDU (Carol Wood)
Mon Jan 21 06:37:08 2002
Message-Id: <5.0.2.1.2.20020121063345.00a9dab0@hesiod>
Date: Mon, 21 Jan 2002 06:37:26 -0500
To: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
From: Carol Wood <cwood@MIT.EDU>
Cc: Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>,
"Goguen, Barbara J" <goguen@MIT.EDU>, r3-print@MIT.EDU, is-blt@MIT.EDU,
ganderso@MIT.EDU
In-Reply-To: <p05010401b86e28a3b274@[18.92.5.31]>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi Rocklyn,
I don't see any problem with using Business-Help to send the email or
provide assistance. I have included the BLT in this response, should any
of them have any comments I will let you know.
Could you please give us a time frame when this email response will
begin? I want to make sure we have a chance to refresh our memories with
the appropriate web pages.
Thanks,
Carol
At 03:01 PM 1/18/2002 -0500, Rocklyn E. Clarke wrote:
>Hi Carol,
>
>As you know, the MIT Central Printing Service (using InfoPrint Manager) is
>now in production. You will probably also recall that this service
>requires clients to provide cost object and delivery information (i.e.
>building and room number) so that we can process their print jobs
>properly. This is fairly straightforward for clients who submit jobs from
>the web interface, since it requires them to provide this information and
>stores it in a database. The process is slightly more complicated for
>those clients who submit print jobs via lpr or klpr however. They need to
>first use our web interface to provide the required accounting and
>delivery information. Once this has been done, the information from our
>database will be used for all of their subsequent print jobs until they
>change it.
>
>In order to minimize the expense of providing this service we need to
>minimize the number of lpr/klpr submissions for which accounting and/or
>delivery information is unavailable. We believe that the best way to do
>this is to send email to the "offending" clients. We have modified the
>software that runs on the print server to send an email to the submitting
>userid of any print job for which the required information is not
>available. The email will appear to come from business-help@mit.edu and
>will point clients to the appropriate web page to update their
>information. It also directs them to you if they believe that they have
>received the email in error. You will find a sample of the email below.
>
>Before we implement this change, we want to know if this will be
>acceptable to the BLT. We believe that this will be a big help to us
>without adding to your workload significantly. Please let us know what
>you think.
>
>Sincerely,
>Rocklyn E. Clarke
>for the Enterprise Printing Delivery Team
>
>------------
>
>To: fbaars@mit.edu
>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>From: business-help@mit.edu
>Date: Fri, 11 Jan 2002 10:18:29 -0500
>Sender: root@pillage.mit.edu
>
>Hello,
>
>You are receiving this email because you apparently submitted a print job
>to the MIT Central Printing Service
>(http://web.mit.edu/is/help/printing/central/) which resulted in one or
>more errors:
>
> Error: Missing cost object for user fbaars
> Error: Missing building for user fbaars
> Error: Missing room number for user fbaars
>
>Unless you have a valid cost object and a valid building and room number
>in the print service database, your print job will require additional work
>to be delivered properly and in a timely fashion. To ensure proper
>handling and delivery, please go to the following URL and fill in the
>information.
>
> https://pillage.mit.edu/accountinfo/accountinfo.html
>
>Filling in this information should enable you to print successfully. You
>will not be charged for this printing service; the cost object is for
>usage reporting.
>
>If you believe that you have received this email in error, please notify
>the Business Liaison Team (BLT) at business-help@mit.edu or
>617-252-1177. The information provided below will help them to resolve
>the problem.
>
>--------------------------------------------------------------------------------
>MIT Central Print Service Print Job Error Report (for use by BLT staff):
>
>User Name : fbaars
>Host Name : housecall.mit.edu
>Cost Object :
>Building :
>Room :
>Original Queue : central-letter
>Current Queue : central-letter
>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>Job Name : TestPage
>
>
>
>
>--------------------------------------------------------------------------------
>
