[1956] in Enterprise Print Delivery Team
Todays problems
daemon@ATHENA.MIT.EDU (Lynne E. Durland)
Tue Nov 27 23:21:09 2001
Message-Id: <5.0.2.1.2.20011127231232.02a97658@hesiod>
Date: Tue, 27 Nov 2001 23:19:52 -0500
To: printdel@MIT.EDU
From: "Lynne E. Durland" <durland@MIT.EDU>
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Greetings,
I heard back from IBM with a solution on the way home.
Restart IPM.
So I did a little before seven this evening.
As far as I can tell everything should now be fine.
I think unless they got printed this afternoon, Rick will need to resubmit
the jobs one more time, they have disappeared from the queue.
I did some more poking in the error.logs and found what appears to be the
problem. The printer "unregistered" with the queue, so it would not accept
jobs any longer and when I looked up the error code it was talking about
the pd_enable_timeout which is an environment variable. Default is 15
seconds, and since I see no sign of it being set I am going to assume it is
defaulting to 15 seconds.
The error message in the log is actually associated with the web server
interacting with IPM, so there could have been an internal timing or
communication error.
The IBM guy was not real helpful in ideas of how to prevent this.
Seems to me that increasing the pd_enable_timeout, appears to be a
reasonable action. I will try and catch Jody tomorrow for her thoughts on
that.
Lynne
Lynne E. Durland
Information Systems
Database Services Team
W91-109
P:258-5857
E: durland@mit.edu
H: 603-421-0940
H: KB1FEM
"When speaking to a Bear of Very Little Brain, remember that long words may
Bother Him."
--A.A. Milne
