[499] in magellan
Project Sponsor Satisfaction Snapshot Survey
daemon@ATHENA.MIT.EDU (Robert Ferrara)
Mon Aug 28 11:48:24 2000
Message-Id: <4.3.2.7.2.20000828112520.00b56098@po9.mit.edu>
Date: Mon, 28 Aug 2000 11:50:28 -0400
To: magellan@mit.edu, delivery@mit.edu, integration-ptl@mit.edu
From: Robert Ferrara <rferrara@MIT.EDU>
Cc: itlt@mit.edu, measures@mit.edu
In-Reply-To: <d3.90f822e.26d6c1da@aol.com>
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Hello Project Team Leaders,
At the end of this message you will find the latest revision of the Sponsor Satisfaction Survey. It will be used in a different way than the other Customer Surveys planned for the next few months. In this one, the idea is that "Project" Process Directors (Greg, Susan, and Bob) would send a survey quarterly to each of the project sponsors. Among other uses, the tabulated returns would be one of our Process Metrics.
Please note that Project Team Leaders and Team Members are not required to do anything regarding this survey, but we do want to make sure you are aware of it and how it will be used. We'd appreciate your thoughts at any time. There will be opportunity for group discussion of this and other process metrics at the next Project Leaders meeting, now planned for Friday September 22nd in W92 from 10-12.
Cheers, Bob
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PROJECT SPONSOR SATISFACTION SURVEY
As part of Information Service’s commitment to enhance the quality of services, you are invited to complete this Service Assessment Questionnaire. Please take a few minutes to share with us your feedback.
1) The Project Team is completing the work on time.
Needs Met Exceeded Not
Improvement Expectations Expectations Applicable
___________________________________________________________________________________
1 2 3 4 5 NA
2) The quality of work is excellent.
___________________________________________________________________________________
1 2 3 4 5 NA
2) Staff provides sufficient opportunities to understand my requirements as the customer.
___________________________________________________________________________________
1 2 3 4 5 NA
4) Staff asks effective questions to better understand the potential issues and uses involved.
___________________________________________________________________________________
1 2 3 4 5 NA
5) I feel effectively involved in this project.
___________________________________________________________________________________
1 2 3 4 5 NA
6) Overall satisfaction with the work underway.
Very Dissatisfied Neither Satisfied Very Not
Dissatisfied Satisfied Applicable
___________________________________________________________________________________
1 2 3 4 5 NA
7) Please share any issues or concerns you have about this project and the work underway.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
8) Please share any feedback or suggestions you would like to pass along to me as director or to the team.
________________________________________________________________________
_______________________________________________________________________
________________________________________________________________________
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Hello Project Team Leaders, <br>
<br>
At the end of this message you will find the latest revision of the
Sponsor Satisfaction Survey. It will be used in a different way than the
other Customer Surveys planned for the next few months. In this one, the
idea is that "Project" Process Directors (Greg, Susan, and Bob)
would send a survey quarterly to each of the project sponsors. Among
other uses, the tabulated returns would be one of our Process Metrics.
<br>
<br>
Please note that Project Team Leaders and Team Members are not required
to do anything regarding this survey, but we do want to make sure you are
aware of it and how it will be used. We'd appreciate your thoughts at any
time. There will be opportunity for group discussion of this and other
process metrics at the next Project Leaders meeting, now planned for
Friday September 22nd in W92 from 10-12. <br>
<br>
Cheers, Bob <br>
<br>
----------------------------------------------------------------------------------------------------------------------------------------------------------------
<br>
PROJECT SPONSOR SATISFACTION SURVEY<br>
<br>
<br>
As part of Information Service’s commitment to enhance the quality of
services, you are invited to complete this Service Assessment
Questionnaire. Please take a few minutes to share with us your
feedback.<br>
<br>
<br>
1)<x-tab> </x-tab>The Project Team is
completing the work on time.<br>
<br>
<x-tab> </x-tab>Needs<x-tab> </x-tab><x-tab> </x-tab>Met<x-tab> </x-tab><x-tab> </x-tab>Exceeded<x-tab> </x-tab><x-tab> </x-tab>Not<br>
<x-tab> </x-tab>Improvement<x-tab> </x-tab><x-tab> </x-tab>Expectations<x-tab> </x-tab><x-tab> </x-tab>Expectations<x-tab> </x-tab>
Applicable<br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab><x-tab> </x-tab>NA<br>
<br>
2) The quality of work is excellent.
<x-tab> </x-tab><x-tab> </x-tab><br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab><x-tab> </x-tab>NA<br>
<br>
2)<x-tab> </x-tab>Staff provides
sufficient opportunities to understand my requirements as the
customer.<x-tab> </x-tab><br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab><x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab>NA<br>
<br>
4) Staff asks effective questions to better understand the
potential issues and uses involved.<br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab><x-tab> </x-tab>NA<br>
<br>
5) I feel effectively involved in this project.<br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab><x-tab> </x-tab>NA<br>
<br>
<br>
6)<x-tab> </x-tab>Overall satisfaction
with the work underway.<br>
<br>
<x-tab> </x-tab>Very<x-tab> </x-tab>Dissatisfied<x-tab> </x-tab>
Neither<x-tab> </x-tab> Satisfied<x-tab> </x-tab> Very<x-tab> </x-tab>Not<br>
Dissatisfied<x-tab> </x-tab><x-tab> </x-tab><x-tab> </x-tab><x-tab> </x-tab> <x-tab> </x-tab><x-tab> </x-tab><x-tab> </x-tab> Satisfied<x-tab> </x-tab> Applicable<br>
___________________________________________________________________________________<x-tab> </x-tab><br>
<x-tab> </x-tab>1<x-tab> </x-tab>2<x-tab> </x-tab>3<x-tab> </x-tab>4<x-tab> </x-tab>5<x-tab> </x-tab><x-tab> </x-tab>NA<br>
<br>
7)<x-tab> </x-tab>Please share any issues or concerns you have about this project and the work underway.<br>
________________________________________________________________________<br>
________________________________________________________________________<br>
________________________________________________________________________<br>
<br>
8)<x-tab> </x-tab>Please share any feedback or suggestions you would like to pass along to me as director or to the team.<br>
________________________________________________________________________<br>
_______________________________________________________________________<br>
________________________________________________________________________<br>
<br>
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