[346] in magellan
Meeting: Last one for 1999 - Thurs. Dec. 16, 1-2, N42
daemon@ATHENA.MIT.EDU (Greg Anderson)
Tue Dec 14 16:43:31 1999
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Date: Tue, 14 Dec 1999 16:37:09 -0500
To: magellan@mit.edu
From: Greg Anderson <ganderso@MIT.EDU>
Good evening everyone,
A reminder that our last meeting for the calendar year is this
Thursday, from 1-2 in N42.
I have two items for the agenda, plus any issues that are raised
from your reports.
1. Project measures. Last Friday at the Project Leaders meeting we began a
conversation around meaningful project measures; meaningful in the sense of
indicating success to meet customer requirements, improve our work results
and processes, and meaningful in a coherent, aggregated manner to
demonstrate our collective progress. We ended last Friday by talking about
the appropriate questions that we could ask in the following matrix (many
thanks to Bill Cattey for capturing this!):
High Level Criteria Results Process Relationships
-------------------------------------------------------------------------
Business Objectives
End-user Satisfaction
Attaining service levels
Proj. Management
Timing/Tracking
of Proj. Work
Productivity Improvement
Across this matrix, projects could begin to pose questions to help measure
success:
Some metrics were brainstormed:
- Number of projects (measured by Directors)
by Theme, practice, etc.
- Number of projects that have project notebooks
- Time
Did project meet schedules (3 point estimates)
milestones and risks
- Are we doing hte right work for our customers?
- Ask the customer "Are you satisfied yes, or no?" periodically.
- How did project team feel about the work?
- Was there rework or problems after deployment?
- Was there successful transition to other processes.
- Was there resuse and leverage of what we already have?
Projects may have different success criteria
Multiple views of project success:
- Sponsor
- Process Directors
- Customers
- Team Leaders
- Team members
- etc.
2. Discovery final reports. Recently, I've begun to re-consider the
elements and effeciveness of Discovery reports. I'd like to begin a
conversation with you regarding how to improve our final report so that the
project work is more effective down the process stream.
3. Issues you raise from your reports.
