[251] in magellan
A Note from July 23 Project Leaders' Meeting
daemon@ATHENA.MIT.EDU (Mike Barker)
Mon Aug 2 11:17:17 1999
Message-Id: <4.1.19990802105212.019f0d30@po11.mit.edu>
Date: Mon, 02 Aug 1999 11:12:40 -0400
To: magellan@MIT.EDU, delivery@MIT.EDU, service-tl@MIT.EDU,
integration-ptl@MIT.EDU
From: Mike Barker <mbarker@MIT.EDU>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Before the July 23 Project Leaders' meeting, I was considering the parallels
in the deliverables needed at the beginning of a project and at the
beginning of a service. In both cases, there is a document which reflects
negotiation and agreement which marks the beginning of the work that will be
done. I think it is useful for us to consider being somewhat formal about
writing and signing these documents to structure our work together.
At the beginning of a project, we need
Scope Statement
Justification
Product Description
Deliverables
Success Criteria
Signoff: Delivery Director, Practice Director, Project Leader
Similarly, at the beginning of a service, we need
Service Agreement
Service Description
Customer Description
Level of Service
Maintenance Plan
Service Metrics
Signoff: Service Director, Practice Director, Service Team Leader
Mike
