[309] in Kakapo Windows Team
Re: Case 501924
daemon@ATHENA.MIT.EDU (Richard Edelson)
Thu Feb 5 15:30:44 2004
Message-Id: <5.0.2.1.2.20040205151821.01b48e88@hesiod>
Date: Thu, 05 Feb 2004 15:30:33 -0500
To: dupuis@mit.edu, kakapo@mit.edu
From: Richard Edelson <redelson@MIT.EDU>
In-Reply-To: <4022A3DB.208@mit.edu>
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Chad,
Yes, but the reason for using Kakapo was that the current process is
pitifully broken. The Helpdesk was aware of the URL you sent and was still
completely lost. In addition to not knowing what to do with the URL they
did not know who to contact regarding any issue with this cluster, hence
their desperate try at sending mail to winathena-suggestions. I have
included part of the case to illustrate how multiple people there were
flailing over this.
Richard
Case Number 501924
2/04/2004 16:44:29 cbis Talked to Client The client is trying to install
"truebasic" on a machine in the windows cluster in 37-312. She said that
the installer gets to the first screen, then freezes.
I looked at some information about software installation at the following site:
http://web.mit.edu/windows/cluster/software_form.html
Apparently, the people who maintain the windows cluster want to be able to
test software before it is installed to make sure that it will function
properly with the other software already installed on the windows cluster
machines.
I wanted to contact or supply information to the client about contacting an
organization which would have information about the windows cluster, but
the windows cluster site
http://web.mit.edu/windows/cluster/software_form.html
seems to imply that we should be contacted with windows cluster questions.
Who maintains the windows cluster? Who would be in charge of helping a
client install software on these machines?
Christine said that we don't maintain the cluster and that therefore the
information on that site might be erroneously implying that we should be
contacted with cluster problems. Who should we contact to change that?
At 03:13 PM 2/5/2004 -0500, Chad Dupuis wrote:
>Hello All,
>
>Actually kakapo is not the appropriate place for these requests. There is
>a software request form on the windows cluster page -
>http://web.mit.edu/windows/cluster/software_form.html which people can use
>to request software in 37. For other more general win.mit.edu domain
>machine software requests - kakapo@mit.edu may be the right place.
>
>
>Cheers,
>
>-Chad
>""""""""""""""""""""""""""""""""""""""
>Chad J. Dupuis - MIT Academic Computing
>Building 37 Cluster Administrator
>Faculty Liaison Windows Specialist
>N42-040q - o:x3-1783 - c:617.201.6621
> http://web.mit.edu/acs/windows/
>""""""""""""""""""""""""""""""""""""""
>
>
>
>Richard Edelson wrote:
>
>>
>>These requests can go to kakapo@mit.edu and they will be picked up by the
>>appropriate folks.
>>
>>Richard
>>
>>
>>
>>At 01:17 PM 2/5/2004 -0500, Casetracker wrote:
>>
>>>Hello
>>>
>>>Case 501924 deals with a client who would like to install software on
>>>one of the Windows Cluster machines. Looking at
>>>http://web.mit.edu/windows/cluster/ there doesn't appear to be any
>>>contact information for this kind of request (besides the Help Desk). Is
>>>there a resource or administrator we can point this client towards?
>>>
>>>Respectfully,
>>>
>>>Nate Herzog
>>>---
>>>Computing Help Desk
>>>Mac Help: 253-1101
>>>PC Help: 253-1102
>>>Email: computing-help@mit.edu
>>
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<br>
Chad, <br>
<br>
Yes, but the reason for using Kakapo was that the current process is
pitifully broken. The Helpdesk was aware of the URL you sent and was
still completely lost. In addition to not knowing what to do with the URL
they did not know who to contact regarding any issue with this cluster,
hence their desperate try at sending mail to winathena-suggestions. I
have included part of the case to illustrate how multiple people there
were flailing over this.<br>
<br>
Richard<br>
<br>
<br>
<font size=5 color="#800000"><b>Case Number 501924</b></font> <br>
<br>
<b>2/04/2004 16:44:29 cbis Talked to Client </b>The client is trying to
install "truebasic" on a machine in the windows cluster in
37-312. She said that the installer gets to the first screen, then
freezes. <br>
<br>
I looked at some information about software installation at the following
site:<br>
<br>
<a href="http://web.mit.edu/windows/cluster/software_form.html" eudora="autourl">http://web.mit.edu/windows/cluster/software_form.html</a><br>
<br>
Apparently, the people who maintain the windows cluster want to be able
to test software before it is installed to make sure that it will
function properly with the other software already installed on the
windows cluster machines.<br>
<br>
I wanted to contact or supply information to the client about contacting
an organization which would have information about the windows cluster,
but the windows cluster site<br>
<br>
<a href="http://web.mit.edu/windows/cluster/software_form.html" eudora="autourl">http://web.mit.edu/windows/cluster/software_form.html</a><br>
<br>
seems to imply that we should be contacted with windows cluster
questions.<br>
<br>
Who maintains the windows cluster? Who would be in charge of helping a
client install software on these machines?<br>
<br>
Christine said that we don't maintain the cluster and that therefore the
information on that site might be erroneously implying that we should be
contacted with cluster problems. Who should we contact to change
that?<br>
<br>
<br>
<br>
<br>
<br>
At 03:13 PM 2/5/2004 -0500, Chad Dupuis wrote:<br>
<blockquote type=cite class=cite cite>Hello All,<br>
<br>
Actually kakapo is not the appropriate place for these requests.
There is a software request form on the windows cluster page -
<a href="http://web.mit.edu/windows/cluster/software_form.html" eudora="autourl">http://web.mit.edu/windows/cluster/software_form.html</a>
which people can use to request software in 37. For other more general win.mit.edu domain machine software requests - kakapo@mit.edu may be the right place.<br>
<br>
<br>
Cheers,<br>
<br>
-Chad<br>
""""""""""""""""""""""""""""""""""""""<br>
Chad J. Dupuis - MIT Academic Computing<br>
Building 37 Cluster Administrator<br>
Faculty Liaison Windows Specialist<br>
N42-040q - o:x3-1783 - c:617.201.6621<br>
<a href="http://web.mit.edu/acs/windows/" eudora="autourl">http://web.mit.edu/acs/windows/</a><br>
""""""""""""""""""""""""""""""""""""""<br>
<br>
<br>
<br>
Richard Edelson wrote:<br>
<br>
<blockquote type=cite class=cite cite><br>
These requests can go to kakapo@mit.edu and they will be picked up by the appropriate folks.<br>
<br>
Richard<br>
<br>
<br>
<br>
At 01:17 PM 2/5/2004 -0500, Casetracker wrote:<br>
<br>
<blockquote type=cite class=cite cite>Hello<br>
<br>
Case 501924 deals with a client who would like to install software on one of the Windows Cluster machines. Looking at <a href="http://web.mit.edu/windows/cluster/" eudora="autourl">http://web.mit.edu/windows/cluster/</a> there doesn't appear to be any contact information for this kind of request (besides the Help Desk). Is there a resource or administrator we can point this client towards?<br>
<br>
Respectfully,<br>
<br>
Nate Herzog<br>
---<br>
Computing Help Desk<br>
Mac Help: 253-1101<br>
PC Help: 253-1102<br>
Email: computing-help@mit.edu</blockquote><br>
</blockquote></blockquote></html>
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