[228] in Kakapo Windows Team
WIn Athena Tools for Helpdesk
daemon@ATHENA.MIT.EDU (Brian Murphy)
Wed Dec 10 13:48:24 2003
Reply-To: <bmurphy@MIT.EDU>
From: "Brian Murphy" <bmurphy@MIT.EDU>
To: "'Oliver Thomas'" <othomas@mit.edu>
Cc: <kakapo@mit.edu>
Date: Wed, 10 Dec 2003 13:48:16 -0500
Message-ID: <003701c3bf4e$2c74c3f0$a200bb12@bmurphy>
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Hi Oliver,
Following up on an Agenda item from last weeks Kakapo meetings, Tom
Thornton had raised a topic "Help Desk needs tool to identify owners &
other info on domain machine" Tom was not able to attend that meeting
and there was some discussion about what other info they might need. I
took the action item to follow up with you as the Liaison to the Help
Desk and ask if you could clarify if and what information and or tools
would provide the helpdesk with the necessary information to handle
those types of calls? If you could respond to the list or bring the
information to the next meeting on 12/18, that would be great.
Thanks.Brian
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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier New">Hi =
Oliver,</FONT></SPAN></P>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">Following up on an Agenda</FONT></SPAN><SPAN LANG=3D"en-us"> <FONT =
FACE=3D"Courier New">i</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Courier New">tem from last weeks Kakapo meetings, Tom Thornton =
had raised a topic</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Arial =
Black"></FONT></SPAN><SPAN LANG=3D"en-us"> <FONT FACE=3D"Arial =
Black">“</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">Help Desk needs tool to identify owners & other info on domain =
machine</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">”</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New"> Tom was not able to attend that meeting and there was some =
discussion about what other info they might need.</FONT></SPAN><SPAN =
LANG=3D"en-us"> <FONT FACE=3D"Courier New">I took the action item to =
follow up with you as the Liaison to the Help Desk and =
ask</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier New"> if you =
could clarify if and what information and or tools would provide the =
helpdesk with the nec</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Courier New">essary information to handle those types of calls? =
If you could respond to the list or bring the information to the next =
meeting on 12</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">/</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">18</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier =
New">,</FONT></SPAN><SPAN LANG=3D"en-us"><FONT FACE=3D"Courier New"> =
that would be great</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Courier New">. Thanks</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Courier New">…</FONT></SPAN><SPAN LANG=3D"en-us"><FONT =
FACE=3D"Courier New">Brian</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>
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